Field Service Engineer 2

Lam Research•Lehi, UT

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, helping ensure operational excellence and strong equipment performance. The role works directly at customer sites and collaborates with internal and customer teams to understand needs and deliver solutions. The engineer performs on-site repairs, maintenance, installations, relocations, and start-up services for complex electro-mechanical and electronic systems. The role includes troubleshooting and diagnostics, keeping customers informed about equipment status, maintaining service records, and representing Lam as a subject matter expert to deliver customer satisfaction. The engineer is expected to keep current on semiconductor capital equipment and Lam products through learning, training, and certification. The position requires a relevant bachelor’s degree and experience, an advanced degree, or equivalent work experience. It also requires frequent domestic and international travel, the ability to work in a cleanroom while wearing protective equipment, and flexibility for varied shifts, overtime, on-call work, and alternative or compressed workweeks when needed.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand to perform tasks for extended periods.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work varied shifts, including compressed and alternative workweeks, and overtime or on-call work if needed.

Nice To Haves

Basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services for Lam equipment at customer sites.
Perform installation, relocation, and start-up services for complex electro-mechanical and electronic systems.
Troubleshoot equipment, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime and interruptions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers, delivering customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.