Field Service Engineer 2

Lam Research•Morristown, VT

4d•Onsite

About The Position

The Field Service Engineer works in Lam’s Customer Support Business Group, which provides customer support throughout the lifecycle of Lam equipment and delivers service and lifecycle solutions for customers’ critical equipment and processes. The role provides on-site service for complex semiconductor equipment, supporting installations, troubleshooting, maintenance, and customer needs to help ensure equipment operational excellence. The position is on-site in Burlington, Vermont. It requires frequent domestic and international travel based on customer needs, and flexibility to work varied shifts, including compressed and alternative workweeks, overtime, and on-call when needed. The role may require working in a cleanroom while wearing personal protective equipment or a cleanroom suit, as well as frequently changing position and remaining active for extended periods.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field with at least 2 years of experience; an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand to perform job tasks for extended periods.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.
This is a graduate-eligible role.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services and complete installation, relocation, and start-up services for Lam’s complex electromechanical and electronic systems at customer sites.
Troubleshoot and diagnose equipment issues, isolate problems to the component level, take corrective action, or request assistance to minimize downtime, interruptions, and malfunctions.
Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers, providing customer support and satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.