Field Service Engineer 2

Lam Research • Boise, ID

3d

About The Position

The Field Service Engineer provides customer-facing support for Lam’s complex semiconductor equipment, helping ensure operational excellence and customer satisfaction. The role involves on-site installation, relocation start-up, repair, and maintenance of electro-mechanical and electronic systems at customer sites. The engineer troubleshoots equipment issues, keeps customers informed, maintains service records, and collaborates with customers and Lam teams. The position requires frequent domestic and international travel, cleanroom work, and flexibility to work varied schedules, including overtime and on-call work when needed. This is a graduate-eligible role.

Requirements

• Bachelor’s degree in Electronics, Engineering, or a related field with at least 2 years of experience; or an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
• Ability to travel frequently, domestically and internationally, based on customer needs.
• Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.

Nice To Haves

• Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
• Written and verbal communication skills in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide on-site repair and maintenance service for Lam equipment at customer sites.
• Complete installation and relocation start-up services for complex electro-mechanical and electronic systems.
• Troubleshoot and diagnose equipment, isolate issues to the component level, and take corrective action or request assistance to minimize downtime and equipment malfunctions.
• Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Represent Lam as a subject matter expert and deliver customer satisfaction.
• Discuss opportunities and challenges transparently with customers to build trust.
• Update customers on the status of Lam tools as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level