Field Service Engineer 2

GE HealthCare

7d • $105,120 - $157,680 • Onsite

About The Position

The Field Service Engineer 2 is a second-shift MRI/CT field service role based in Fresno, California. The job description also describes the Field Service Engineer 3 as a technical expert in at least one modality who may be proficient in multiple modalities and serves as the primary GE HealthCare Services representative to customers. This role resolves advanced equipment repair needs and supports customer satisfaction through service excellence.

The engineer troubleshoots, repairs, and may install, validate, and maintain assigned equipment. The role involves owning customer issues through resolution, communicating with customers and serving as an escalation point, coaching less experienced engineers, coordinating with regional and national support, and collaborating with commercial teams and account communities. The engineer also maintains service records, orders parts, manages cycle times, supports business growth and revenue opportunities, and may train clinical or scientific staff on designated equipment.

Candidates must meet one of the stated education and experience pathways and have experience servicing electrical equipment, working with customers and internal teams, diagnosing and repairing equipment, and using web applications and Microsoft products. The position requires compliance with background checks, drug testing, and customer access policies, which may include immunization documentation or additional screening. The candidate must be able to lift, carry, push, and pull up to 35 pounds unassisted and frequently perform the listed bending, climbing, and other physical activities.

The U.S. annual pay range is $105,120–$157,680. The position may also be eligible for performance-based incentives. GE HealthCare lists medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Relocation assistance is not provided. Employment visa sponsorship is not available.

Requirements

• Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field, plus at least 4 years of experience servicing electrical equipment; OR equivalent military education plus at least 4 years of experience servicing electrical equipment; OR high school diploma/GED plus at least 8 years of experience servicing electrical equipment.
• Experience interfacing with internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft products.
• Must comply with GE HealthCare's standard background check, including a post-offer drug test.
• Must comply with customer access policies during employment, which may include providing proof of required immunizations and completing additional drug tests or background checks, including a federal government background check for certain assignments.
• Ability to lift, carry, push, and pull up to 35 pounds unassisted and frequently bend, stoop, twist, climb, crouch/squat, and kneel/crawl.

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.
• May perform installation, validation, and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback to team members.
• Lead communications with customers and serve as an escalation point for customer-related concerns, including installations.
• Own customer issues from dispatch or identification through resolution and proactively keep relevant team members informed of issue status.
• Lead and communicate headquarters- and zone- or area-level initiatives.
• Co-lead regular team or modality meetings as required.
• Partner with customers and recommend value-added services to improve their business efficiency.
• Maintain customer service logs and internal service records, order repair parts, and manage cycle times in a timely manner.
• Use the GE HealthCare escalation process as needed and work with regional and national support to define and implement timely corrective action plans.
• Communicate and partner effectively with teammates and colleagues.
• Serve in the account community for key accounts; engage commercial counterparts, identify potential sales leads, participate in opportunities such as contract renewals, and help promote and implement revenue programs.
• Focus on customer needs and satisfaction, strengthen customer relationships, and work to become a perceived business partner.
• Keep up to date with competitor information and market trends.
• Demonstrate commercial acumen and serve as a key member and leader of the account community for assigned accounts.
• Collaborate with Commercial Sales teams and regional or zone leadership to support business growth.
• Assist the Area Service Manager or Director of Service in creating growth or deployment strategies.
• May provide application training to clinical or scientific staff on designated equipment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement
• Performance-based incentive compensation may be available, including cash bonuses and/or long-term incentives
• Professional development and career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree