Field Service Engineer 2

Lam Research•Austin, TX

13d

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment at customer sites. The role performs on-site repair, maintenance, installation, relocation, and start-up services for electro-mechanical and electronic systems. It involves troubleshooting and diagnostics to identify component-level issues, taking corrective action or requesting assistance to reduce equipment downtime, and keeping current on Lam products and semiconductor capital equipment through training and certification. The engineer coordinates activities with customers through records and reports, serves as a subject matter expert and Lam representative, communicates transparently about opportunities and challenges, and updates customers on equipment status. The position requires frequent travel, work in cleanroom conditions, and flexibility for different shifts, compressed or alternative workweeks, overtime, and on-call work when needed.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and at least 2 years of experience; alternatively, an advanced degree without experience or equivalent work experience.
Proficiency interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services for Lam equipment at customer sites.
Perform installation, relocation, and start-up services for complex electro-mechanical and electronic systems.
Troubleshoot equipment, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime and interruptions.
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and customers.
Serve as a subject matter expert and represent Lam to customers, delivering customer satisfaction.
Discuss opportunities and challenges transparently with customers to increase trust.
Update customers on the status of Lam tools as needed.