Field Service Engineer 2

GE HealthCare

About The Position

The Field Engineer I performs timely and accurate preventative maintenance on one or more equipment modalities, follows Field Modification Instructions and Instrument Service Information bulletins, and learns troubleshooting, repair, and equipment installation techniques from experienced field engineers onsite and remotely. The role supports customer satisfaction through service excellence and is expected to answer service calls independently within one year of employment. CT experience is noted in the posting. The position includes customer and commercial engagement, administrative service-record responsibilities, coordination with regional and national support to resolve customer issues, and compliance with GE HealthCare quality, safety, and regulatory requirements. The candidate must maintain a valid driver's license and be willing to provide after-hours availability or participate in a rotating on-call schedule, including weekends, as necessary. Relocation assistance is provided. Employment requires successful completion of applicable background and drug-screen checks, and the company will not sponsor employment visas for this opening.

Requirements

Associate's or bachelor's degree in electrical engineering, biomedical engineering, mechanical engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least 4 years of experience servicing electronic equipment.
Experience with web applications and Microsoft products.
Must maintain a valid driver's license.
Must be able to lift, carry, push, and pull up to 35 pounds unassisted.
Must frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Must be able to reach at, above, and below shoulder level; flex and extend the neck; and have good hand and finger dexterity.
Required vision abilities may include color, close, distance, and peripheral vision, as well as depth perception.
Must be willing to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
Must comply with the standard background check, including a post-offer drug test, as well as applicable customer access requirements, which may include proof of immunizations and additional drug tests or background checks.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.
Must complete applicable drug screening as a condition of an employment offer.

Nice To Haves

CT experience.

Responsibilities

Learn to complete preventative maintenance, Field Modification Instructions (FMIs), and/or Instrument Service Information bulletins (ISIs) accurately and on time.
Assist experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repairs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Communicate with customers to resolve issues, follow up appropriately, and support customer satisfaction.
Partner with customers and recommend value-added services to improve business efficiency.
Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
Use the GEHC escalation process as needed and work with regional and national support to implement corrective action plans for customer issues.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and help promote and implement revenue programs.
Build and enhance customer relationships by focusing on customer needs and satisfaction.
Keep current with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, quality goals, and applicable laws and regulations.
Meet applicable Health and Human Services, environmental health and safety, and other regulatory requirements.
Complete planned Quality, EHS, and Compliance activities.