Field Service Engineer 2

Lam Research•Chandler, AZ

19h

About The Position

The Field Service Engineer works within Lam’s Customer Support Business Group, which provides customer support throughout the lifecycle of Lam equipment and delivers service and lifecycle solutions for customers’ critical equipment and processes. The role supports operational excellence of complex semiconductor equipment by understanding customer needs and collaborating with teams to deliver solutions. The engineer provides on-site repair, maintenance, installation, relocation, and startup services for Lam’s complex electro-mechanical and electronic systems at customer sites. The role also involves troubleshooting and diagnostics, customer communication, maintaining service records, and keeping current on semiconductor capital equipment and Lam products through learning, training, and certification. Frequent domestic and international travel, varied shifts, overtime, and on-call work may be required based on customer needs.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field with at least 2 years of experience; or an advanced degree without experience; or equivalent work experience.
Proficiency interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime or on-call work if needed.
This is a graduate-eligible role.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance service for Lam systems at customer sites.
Perform installation, relocation, and startup services for complex electro-mechanical and electronic systems.
Troubleshoot and diagnose equipment issues, isolate problems to the component level, and take corrective action or request assistance to minimize downtime and malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and customers.
Represent Lam as a subject matter expert and deliver customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.