Field Service Engineer 2

GE HealthCare•Houston, TX

10d•Remote

About The Position

As a Field Service Engineer 2, you will perform preventative maintenance, installations, troubleshooting, and repairs on X-Ray medical equipment at a hospital or healthcare system in Houston, TX. GE HealthCare describes itself as a global medical technology and digital solutions innovator focused on improving lives. The role involves serving as a primary customer contact for equipment service issues, coordinating with other team members and regional or national support, and helping customers identify services that can improve operational efficiency. The position requires compliance with company policies, hospital protocols, regulatory requirements, and thorough daily documentation. The role may require after-hours availability and participation in a rotating on-call schedule that includes weekends.

Requirements

Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment; or high school diploma/GED and 6 years of relevant experience.
Technical capabilities in imaging, including troubleshooting, repair, and installation.
Valid driver's license that must be maintained.
Experience with web applications and Microsoft products.
Legal authorization to work in the United States; employment visa sponsorship is not available.
Availability after hours and/or for a rotating on-call schedule, including weekends.
Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.
Field service experience with X-ray or a similar imaging modality.

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment to support healthcare services.
Troubleshoot, repair, and install medical equipment of moderate complexity.
Lead communications with customers and serve as an escalation point for customer concerns, including installation-related issues.
Own customer issues from dispatch or identification through resolution.
Engage with team members to identify appropriate customer solutions.
Lead installations, validations, maintenance, and service repairs on designated equipment.
Use customer knowledge and relationships to support contract and on-demand revenue growth.
Maintain customer relationships and provide timely communication, resolution, and follow-up to support customer satisfaction.
Follow company policies, procedures, and hospital protocols to meet regulatory and compliance requirements.
Document work performed daily, including debriefing, metrics, and parts ordering.
Partner with customers and/or the sales team to recommend value-added services that may improve business efficiency.
Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans.