Field Service Engineer 2

GE HealthCare•Syracuse, NY

9d•Remote

About The Position

The Field Service Engineer 2 performs timely and accurate preventative maintenance, troubleshooting, moderately complex repairs, and equipment installations in one or more medical equipment modalities. The role works independently and may lead installations, validations, maintenance, and service repairs on designated equipment. The engineer follows Field Modification Instructions and Instrument Service Information bulletins and is responsible for driving customer satisfaction through Service Excellence. This is a remote role requiring work onsite at customer locations in the Syracuse and Ithaca, New York service area, with occasional work from a home office. The position includes customer communication and issue ownership from dispatch or identification through resolution, as well as coordination with teammates, regional and national support, customers, and sales teams. The role also supports service revenue growth, recommends value-added services, and ensures compliance with company policies, hospital protocols, and regulatory requirements, including daily documentation of work. For U.S.-based positions, the annual pay range is $74,160 to $111,240. The position may also be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives. GE HealthCare offers medical, dental, and vision coverage; paid time off; a 401(k) plan with employee and company contribution opportunities; life, disability, and accident insurance; tuition reimbursement; professional development; and relocation assistance. Employment is conditional on successful completion of a drug screen where applicable. Some customer vaccination mandates may apply to employees working at those customer locations. GE HealthCare does not sponsor employment visas for this opening.

Requirements

Associate degree in a related field or equivalent military education and four years of experience servicing electronic equipment, or a high school diploma/GED and six years of relevant experience.
Valid driver's license that must be maintained.
Experience with web applications and Microsoft products.
Legal authorization to work in the United States; employment visa sponsorship is not available for this opening.
Ability to be available after hours and/or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
Ability to manage multiple competing priorities while maintaining customer satisfaction.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, and depth perception.

Nice To Haves

Technical capabilities in MR and CT.

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment at hospitals or healthcare systems to support healthcare service delivery.
Troubleshoot, repair, and install equipment of moderate complexity.
Lead communications with customers and act as an escalation point for customer concerns, including installation issues.
Own customer issues from dispatch or identification through resolution, proactively involving other team members as needed.
Lead installations, validations, maintenance, and service repairs on designated equipment.
Use customer knowledge and relationships to support contract and on-demand service revenue growth.
Maintain customer relationships through timely communication, resolution, and follow-up to drive satisfaction.
Follow company policies, procedures, and hospital protocols to meet regulatory and compliance requirements.
Document work performed daily, including debriefing, metrics, and parts ordering.
Partner with customers and/or sales teams to recommend value-added services that improve customers’ business operations.
Use the GEHC escalation process when needed and work with regional and national support to define and implement corrective action plans.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Professional development
Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
Relocation assistance