Field Service Engineer 2

Lam Research•Taichung, Tainan City,TW

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, helping ensure operational excellence at customer sites. The role includes on-site installation, relocation, maintenance, repair, troubleshooting, and customer communication, while working with internal and customer teams to minimize equipment downtime and deliver customer satisfaction. The position requires frequent travel, including domestic and international travel, and the flexibility to work shifts, overtime, and on-call as needed. It is described as a graduate-eligible role.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a clean room while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services, and complete installation or relocation start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Analyze problems, troubleshoot, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers while delivering exceptional customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.