Field Service Engineer 3
About The Position
Mattson Technology, Inc. designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment used to fabricate integrated circuits. The Field Service Engineer performs equipment installation, calibration, repair, maintenance, upgrades, and troubleshooting at customer sites. The role manages day-to-day service activities, works with customers to schedule work, reports and tracks service activity, and builds relationships while managing customer expectations. It also drives projects and metrics related to equipment performance, cost, uptime, safety, and parts availability. Travel is required to support customers.
Requirements
- Five years of experience in a customer-facing field service engineer role, preferably in the semiconductor industry.
- Associate degree in electronics or equivalent experience in the electronics field.
- Ability to travel domestically or internationally up to 90%, potentially on 24 hours' notice.
- Ability to perform basic process troubleshooting is desired.
Nice To Haves
- Semiconductor industry field service experience.
- Process experience sufficient to run processes and perform basic process troubleshooting.
Responsibilities
- Install, calibrate, repair, and maintain equipment at customer sites.
- Troubleshoot electrical and electronic systems, assemblies, and subassemblies using block diagrams.
- Perform equipment upgrades.
- Work independently and manage day-to-day service activities at assigned customer sites.
- Develop customer relationships at multiple levels and manage customer expectations.
- Coordinate work tasks with end users.
- Report and track installations and equipment issues.
- Perform preventative and corrective maintenance as necessary.
- Compile data and prepare regularly scheduled or special reports, analyses, and statements.
- Interface with customers on technical matters.
- Drive key projects to improve equipment performance.
- Drive metrics related to costs, uptime, safety, and parts availability to meet company goals and customer expectations.
- Travel as needed to support customers.
- Support other projects as assigned by management and perform other duties as assigned.
- Ensure safety requirements are satisfied and current according to local and corporate requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
