Field Service Engineer (Destin, FL)

Abbott Laboratories • Tallahassee, FL

2d • $22 - $45 • Remote

About The Position

Abbott is seeking a remote Field Service Engineer to represent Abbott Diagnostic Division to customers in the Destin, Florida area. The role involves providing technical support, including installation, corrective, preventive, and proactive maintenance, with approximately 50% travel within the territory. Qualified candidates must currently live in the Destin area and hold a valid driver’s license.

The Field Service Engineer provides on-site customer support, resolves instrument complaints, maintains customer relationships, and contributes to district and service-team objectives. The position includes call rotation, standby and after-hours responsibilities, flexible working hours, unpredictable travel, and travel to support other territories and training. The role reports to a Service Manager and is accountable for individual and team goals, customer satisfaction, and service business metrics.

Requirements

• Bachelor’s degree.
• Currently reside in the Destin, Florida area.
• Valid driver’s license.
• Superior technical competency.
• Ability to troubleshoot and solve problems.
• Ability to succeed in team settings and work independently.
• Computer skills, including Word, Excel, PowerPoint, internet, VPN, remote computing, and remote troubleshooting.
• Effective communication and strongly demonstrated interpersonal skills.
• Ability to work flexible hours, participate in call rotation, and meet standby and after-hours responsibilities.
• Ability to travel unpredictably, including approximately 50% travel within the territory.

Nice To Haves

• Bachelor’s degree in Biomedical, Electrical, or Mechanical Engineering, or Medical Technology.
• Practical experience interfacing with customers.

Responsibilities

• Represent Abbott Diagnostic Division professionally, forthrightly, and ethically to assigned customers.
• Provide on-site support to Abbott Diagnostic Division customers and support field personnel and district business objectives.
• Troubleshoot and resolve customer complaints involving at least five increasingly complex instruments.
• Document complaint resolution accurately and promptly in accordance with the Quality System.
• Follow regulatory, compliance, and laboratory safety procedures.
• Schedule and complete preventive maintenance, installations, technical service bulletins, repairs, and other Abbott-provided updates.
• Provide direction and mentoring to other Field Service Representatives.
• Participate in call rotation and manage time, territory, and inventory.
• Provide standby and after-hours support, travel unpredictably, and support other territories and training as needed.
• Provide critical on-site account support inside and outside district boundaries.
• Take ownership of IRL responsibilities and customer issues until successful escalation or hand-off, supporting organizational goals and customer satisfaction.
• Work cross-functionally, including direct communication with local performance partnership teams, to resolve customer issues and meet customer needs.
• Maintain the effectiveness of the quality system.
• Deliver superior customer service through effective communication, proactive account management, and resolution of high-stress situations.
• Achieve established business metrics, including service sales, cost of service, and key performance indicators for assigned accounts.
• Use remote support tools to proactively improve instrument uptime.
• Continuously develop expertise through learning and certifications.
• Influence other areas to achieve business goals.

Benefits

• Free medical coverage may be available in the next calendar year through the Health Investment Plan (HIP) PPO medical plan for eligible employees.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit for pursuing a bachelor’s degree.
• Career development opportunities.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level