Field Service Engineer - Jacksonville FL

VetJobs•Jacksonville, FL

6d•$72,150 - $122,655•Onsite

About The Position

BAE Systems is seeking a technically skilled Field Service Engineer (also described as a Field Service Representative) to provide on-site sustainment support for the U.S. Navy P-8A Poseidon Mission Compute Sustainment Program at Boeing Jacksonville and NAS JAX in Jacksonville, Florida. The role serves as BAE Systems’ primary on-site technical representative, providing direct support to U.S. Navy and Boeing personnel and helping sustain Mission Compute systems. Local candidates are strongly preferred to support rapid customer response. The successful candidate will troubleshoot avionics hardware, software, and system integration issues; coordinate with engineering and other internal organizations; support aircraft induction, acceptance, and return-to-service activities; and assist with installation and verification of system updates and modifications. The position also involves documenting technical work, communicating regularly with customers, identifying recurring failures, and providing technical guidance. Approximately 10% travel is expected for customer support, training, engineering collaboration, and program meetings. The role is on-site, requires U.S. citizenship, and requires an active Secret clearance with the ability to obtain Top Secret/SCI clearance.

Requirements

Associate degree in Engineering Technology, Electronics, Computer Engineering Technology, or a related technical discipline, or equivalent U.S. military technical training with at least four years of directly related experience.
At least four years of experience in avionics, electronics, aircraft maintenance, or field service supporting military aircraft systems.
Active Secret security clearance and ability to obtain Top Secret/SCI clearance.
U.S. citizenship required.
Ability to troubleshoot and resolve complex hardware and software issues with minimal supervision.
Ability to build customer relationships through responsiveness, technical competence, professionalism, and effective communication.
Understanding of DoD aircraft maintenance procedures and operational environments.
Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, and engineering documentation.
Working knowledge of aircraft LRUs, SRUs, and avionics integration concepts.
Experience documenting technical findings, troubleshooting activities, and corrective actions.
Ability to work independently while managing multiple priorities in an operational environment.
Ability to lift at least 30 pounds and safely work on aircraft, maintenance stands, and ladders.
Willingness to travel approximately 10% in support of program requirements.

Nice To Haves

Previous experience supporting the P-8A Poseidon aircraft platform.
Experience supporting Mission Compute Systems, mission systems integration, or avionics sustainment.
Previous Field Service Representative (FSR) or Field Service Engineer (FSE) experience.
Experience supporting U.S. Navy aviation programs and/or Boeing military aircraft programs.
Experience with computing-based systems, servers, and associated hardware diagnostics.
Understanding of networking concepts such as TCP/IP, UDP, Ethernet, subnetting, and routing, and ability to use tools such as ping, traceroute, and iperf for connectivity troubleshooting.
Working knowledge of Linux operating systems and command-line log analysis and troubleshooting; Bash shell scripting experience is highly desirable.
Familiarity with Fiber Optic, Ethernet, and Serial data interfaces and communication protocols.
Understanding of modular mission computing systems and data flow between system components.
Experience with discrete I/O systems and digital and analog signal types and interfaces.
Experience with configuration management tools or processes.
Familiarity with hardware and software debugging tools.
Experience performing root cause analysis and resolving intermittent avionics failures.
Experience supporting aircraft acceptance testing, functional verification, and operational checkout.
Experience working directly with engineering organizations to resolve fielded system issues.
Familiarity with reliability improvement initiatives, including No Fault Found reduction and process improvement methods such as Lean, Continuous Improvement, or RCM.
Military experience as an avionics technician, electronics technician, mission systems maintainer, or equivalent MOS/NEC/AFSC.
Experience supporting depot maintenance, aircraft modification, production, or sustainment operations.
Familiarity with Mission Computers, Data Storage Systems, tactical communications, or related avionics systems.

Responsibilities

Serve as the primary on-site BAE Systems technical representative for the U.S. Navy P-8A Mission Compute Sustainment Program.
Provide daily technical support to U.S. Navy and Boeing personnel supporting P-8 aircraft operations and sustainment.
Troubleshoot and isolate complex avionics hardware, software, and Mission Compute system integration issues.
Support aircraft induction, acceptance testing, return-to-service activities, and operational verification.
Coordinate technical issues with BAE Systems engineering, manufacturing, repair, logistics, and program management organizations.
Document troubleshooting activities, corrective actions, engineering recommendations, and customer interactions using established procedures.
Support installation, configuration, verification, and validation of mission system hardware and software updates and modifications.
Identify recurring failure trends and recommend reliability and process improvements.
Provide technical guidance and informal training to customer personnel as required.
Maintain effective customer communications, provide regular updates, and support timely resolution of technical issues.
Represent BAE Systems professionally and foster trusted customer relationships.
Travel approximately 10% CONUS/OCONUS in support of customer requirements and program execution.