Field Service Engineer - Jacksonville FL

Military Spouse Corporate Career Network•Jacksonville, FL

5d•$72,150 - $122,655•Onsite

About The Position

BAE Systems is seeking a technically skilled Field Service Engineer to provide on-site sustainment support for the U.S. Navy P-8A Poseidon Mission Compute Sustainment Program at Boeing Jacksonville and NAS JAX in Jacksonville, Florida. The role serves as BAE Systems’ primary on-site technical representative, providing direct support to the U.S. Navy and Boeing and assisting with Mission Compute System sustainment. The engineer troubleshoots avionics hardware and software issues, coordinates with engineering teams, supports aircraft induction and acceptance activities, assists with fielded system integration, and helps improve aircraft availability through responsive technical support and customer engagement. Local candidates are strongly preferred. The position requires approximately 10% CONUS/OCONUS travel for customer support, training, engineering collaboration, and program meetings. The role requires an active Secret clearance and the ability to obtain Top Secret/SCI clearance; U.S. citizenship is required. Relocation is not available.

Requirements

Associate degree in Engineering Technology, Electronics, Computer Engineering Technology, or a related technical discipline, or equivalent U.S. military technical training with at least four years of directly related experience.
At least four years of experience in avionics, electronics, aircraft maintenance, or field service supporting military aircraft systems.
Active Secret security clearance and ability to obtain Top Secret/SCI clearance.
U.S. citizenship is required.
Ability to troubleshoot and resolve complex hardware and software issues with minimal supervision.
Ability to build trusted customer relationships through responsiveness, technical competence, professionalism, and effective communication.
Understanding of DoD aircraft maintenance procedures and operational environments.
Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, and engineering documentation.
Working knowledge of aircraft LRUs, SRUs, and avionics integration concepts.
Experience documenting technical findings, troubleshooting activities, and corrective actions.
Ability to work independently while managing multiple priorities in an operational environment.
Ability to lift at least 30 pounds and safely work on aircraft, maintenance stands, and ladders.
Willingness to travel approximately 10% in support of program requirements.

Nice To Haves

Previous experience supporting the P-8A Poseidon aircraft platform.
Experience supporting Mission Compute Systems, mission systems integration, or avionics sustainment.
Previous Field Service Representative or Field Service Engineer experience.
Experience supporting U.S. Navy aviation programs and/or Boeing military aircraft programs.
Experience with computing-based systems, servers, and associated hardware diagnostics.
Understanding of basic networking concepts, including TCP/IP, UDP, Ethernet, subnetting, and routing.
Ability to use basic networking tools such as ping, traceroute, and iperf for connectivity troubleshooting.
Working knowledge of Linux operating systems and command-line log analysis and troubleshooting.
Experience with Bash shell scripting.
Familiarity with Fiber Optic, Ethernet, and Serial data interfaces and communication protocols.
Understanding of mission computing systems, particularly modular architectures, and the flow of data between system components.
Experience with discrete I/O systems, signal types (digital and analog), and interfaces.
Experience with configuration management tools or processes.
Familiarity with hardware and software debugging tools.
Experience performing root cause analysis and resolving intermittent avionics failures.
Experience supporting aircraft acceptance testing, functional verification, and operational checkout.
Experience collaborating directly with engineering organizations to resolve fielded system issues.
Familiarity with reliability improvement initiatives, including No Fault Found reduction and process improvement methods such as Lean, Continuous Improvement, or RCM.
Military experience as an avionics technician, electronics technician, mission systems maintainer, or equivalent MOS/NEC/AFSC.
Experience supporting depot maintenance, aircraft modification, production, or sustainment operations.
Familiarity with Mission Computers, Data Storage Systems, tactical communications, or related avionics systems.

Responsibilities

Serve as the primary on-site BAE Systems technical representative for the U.S. Navy P-8A Mission Compute Sustainment Program.
Provide daily technical support to U.S. Navy and Boeing personnel supporting P-8 aircraft operations and sustainment, serving as a point of contact for technical issues.
Troubleshoot and isolate complex avionics hardware, software, and system integration issues within the Mission Compute system.
Support aircraft induction, acceptance testing, return-to-service activities, and operational verification.
Coordinate technical issues with BAE Systems engineering, manufacturing, repair, logistics, and program management organizations.
Document troubleshooting activities, corrective actions, engineering recommendations, and customer interactions using established procedures.
Support installation, configuration, verification, and validation of mission system hardware and software updates and modifications.
Identify recurring failure trends and recommend reliability and process improvements.
Provide technical guidance and informal training to customer personnel as required.
Maintain effective customer communication, provide regular updates, and ensure timely resolution of technical issues.
Represent BAE Systems professionally and foster strong customer relationships.
Travel approximately 10% CONUS/OCONUS in support of customer requirements and program execution.