Field Service Engineer (Destin, FL)

Abbott • United States of America : Remote, FL

3d • $22 - $45 • Remote

About The Position

Abbott is seeking a Field Service Engineer to provide technical support to Abbott Diagnostics customers in the Destin, Florida area. The position is remote and requires 50% travel within the territory. Candidates must currently live in the area and hold a valid driver’s license. The role delivers installation, corrective, preventive, and proactive maintenance and technical support while building customer loyalty, supporting business goals, and following compliance and quality requirements. The position reports to a Service Manager and is accountable for individual and team goals.

The engineer provides on-site customer support, troubleshoots complaints across at least five increasingly complex instruments, documents resolutions, and schedules and completes preventive maintenance, installations, and updates. The role also includes mentoring other field service representatives, supporting other territories and training, participating in call rotation and standby or after-hours responsibilities, and managing time, territory, and inventory. The engineer maintains ownership of customer issues through resolution or an effective handoff, collaborates across functions, and uses remote support tools to help improve instrument uptime.

The role requires strong technical competency, proactive account management, instrument training across the geographical IRL, effective customer communication, and ongoing learning and certifications. The engineer is expected to maintain a safe work environment, follow laboratory safety and regulatory procedures, and implement and maintain the effectiveness of the quality system. The listed base pay is $22.45–$44.85 per hour; pay may vary in specific locations.

Requirements

• Bachelor’s degree.
• Currently live in the Destin, Florida area.
• Valid driver’s license.
• Superior technical competency.
• Proactive account management capability.
• Complete instrument training across geographical IRL.
• Troubleshooting and problem-solving skills.
• Ability to succeed in team situations and work independently.
• Computer skills, including Word, Excel, PowerPoint, internet, VPN, remote computing, and remote troubleshooting.
• Effective communication and strongly demonstrated interpersonal skills.
• Ability to meet the position’s travel, call rotation, standby, and after-hours responsibilities.

Nice To Haves

• Bachelor’s or engineering degree in biomedical, electrical, or mechanical engineering, or medical technology.
• Practical experience interfacing with customers.

Responsibilities

• Provide on-site technical support to Abbott Diagnostic Division customers.
• Troubleshoot and resolve customer complaints involving at least five increasingly complex instruments.
• Document complaint resolutions accurately and promptly in accordance with the Quality System.
• Follow regulatory, compliance, and laboratory safety procedures and maintain a safe work environment.
• Schedule and complete preventive maintenance, installations, and other Abbott-provided updates.
• Support field personnel and district business objectives and goals; provide direction and mentor other field service representatives.
• Integrate effectively into a diverse service team and support call rotation, standby, and after-hours responsibilities.
• Manage time, territory, and inventory, and travel to support other territories and training as needed.
• Provide critical account support inside and outside district boundaries and take responsibility for IRL ownership to support organizational goals and customer satisfaction.
• Work cross-functionally with local performance partnership teams and maintain direct communication to achieve customer satisfaction.
• Maintain ownership of customer issues until successful resolution, escalation, or handoff.
• Provide customer service through effective communication, proactive management of high-stress situations, and resolution of customer needs.
• Document, follow up, and close installation, preventive maintenance, Technical Service Bulletin, and repair calls according to the Abbott Diagnostics quality system.
• Partner with internal teams to resolve issues efficiently and satisfactorily while exceeding customer needs.
• Achieve established business metrics, including service sales, cost of service, and key performance indicators for assigned customers and accounts.
• Promote use of remote support tools to improve instrument uptime.
• Develop expertise through continuous learning and certifications.
• Represent Abbott Diagnostics to assigned customers professionally, forthrightly, and ethically; influence other areas to help achieve business goals.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, a path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level