Field Service Engineer - Process Diagnostics & Control/Metrology (PDC)

Applied Materials•Austin, TX

8d•$31 - $42

About The Position

As a Field Service Engineer (Customer Engineer) in Process Diagnostics & Control (PDC), you serve as a direct liaison with customers, collaborating to install, maintain, and upgrade advanced inspection and metrology equipment. These systems combine optics, lasers, electron beam technology, vacuum systems, precision mechanics, and advanced software to provide data that helps semiconductor manufacturers monitor, measure, and control production processes. You troubleshoot complex technical issues, maintain critical equipment, and work with customers to keep production running effectively. The role supports production-critical equipment that affects wafer yield, process control, and fab productivity. You analyze tool data and performance metrics, carry out equipment certifications, and provide timely technical support in a high-pressure manufacturing environment where uptime is critical. The position is based in Austin, Texas, with travel of 10% of the time and relocation eligibility.

Requirements

Completion of an associate degree, military technical training, field service experience, or trade certification.
4–7 years of work experience in the semiconductor industry or another equipment support industry.
Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
Effective written and verbal communication skills.
Basic knowledge of Microsoft Excel, Word, and PowerPoint.
Valid driver’s license and ability to obtain a passport if travel is required.

Nice To Haves

Bachelor’s degree in Mechanical, Electrical, Physics, Engineering, Mechatronics, Electronics, or a related technical discipline.
Hands-on experience with metrology and inspection equipment.

Responsibilities

Install, qualify, maintain, and repair advanced PDC metrology and inspection equipment.
Perform preventive maintenance, system calibrations, and equipment upgrades.
Diagnose complex hardware, software, optical, vacuum, and process-related issues.
Support production-critical tools that affect wafer yield, process control, and fab productivity.
Partner with customer engineering, process engineering, and manufacturing teams to optimize tool performance.
Analyze tool data and system performance metrics to identify opportunities for improvement.
Execute equipment certifications and maintain compliance with operational standards.
Provide timely technical support in a high-pressure manufacturing environment where equipment uptime is critical.
Support continuous improvement initiatives and knowledge-sharing activities across customer sites.
Deliver technical training and guidance to customers and internal teams.
Collaborate directly with customers to install, maintain, and upgrade equipment, troubleshoot issues, and help ensure smooth operations.