Manager IV, Customer Engineer - Process, Diagnostics, & Control/Metrology

Applied Materials•Austin, TX

1d•$112,000 - $154,000•Onsite

About The Position

Applied Materials is seeking a Manager IV, Customer Engineer - Process, Diagnostics, & Control/Metrology to lead customer engineering operations in Austin, Texas. The manager serves as a customer-facing representative and technical leader for teams supporting semiconductor equipment used to manufacture advanced products. The role combines customer relationship management, team leadership, technical problem-solving, operational oversight, and coordination with internal product, service, sales, and support groups. The position leads customer engineers and may manage other managers, including technical program managers. It oversees daily work, employee development and performance, operational excellence, account planning, cost efficiency, customer-specific solutions, and system installations. The manager is also the primary contact for service-related issues in the area and supports customer and internal stakeholders. The role requires a bachelor's degree and 4–7 years of semiconductor industry experience. Travel is listed as 10% in the role description and 20% in the additional information. The position may involve rotation and shift work, protective equipment, and compliance with safety standards. A valid driver's license and passport are required. The listed salary range is $112,000–$154,000. Relocation is eligible.

Requirements

Bachelor's degree.
4–7 years of work experience in the semiconductor industry.
Strong understanding of Applied Materials' global Standards of Business Conduct.
Strong leadership skills to supervise day-to-day work and coach and develop employees.
Ability to use tact and diplomacy to convey information and handle sensitive issues.
Valid driver's license and passport.
Ability to wear protective equipment and observe safety standards.
Ability to work on rotation and in shifts may be required.

Nice To Haves

MBA degree.
Metrology/PDC knowledge.
DDP knowledge.
FSO experience.

Responsibilities

Build and maintain strong customer relationships; address technical inquiries; visit customers regularly; conduct customer trainings and meetings; and complete documentation and reports.
Coach and direct customer engineers, overseeing career and salary planning, schedules and workloads, corrective actions, performance reviews, awards, and mentor programs.
Manage other managers, including technical program managers, as needed.
Initiate, lead, and monitor operational excellence activities.
Serve as the prime interface with Product Divisions for technical support, training, spares, and reliability; work with Service and Equipment Sales to identify customer-specific solutions.
Manage account planning and cost efficiency in collaboration with the District Sales Engineer.
Oversee system installation planning, reporting, and execution, including pre-facility meetings, start-up meetings, and identification of process support needs.
Act as the point of contact for service-related issues in the area, communicate with internal stakeholders, and support Sales and Technical Support teams.

Benefits

Competitive and comprehensive total rewards and benefits package, customized based on country of residence.
Medical, dental, and vision plans.
Disability insurance.
Life insurance.
Retirement benefits.
Paid time off.
Health and wellness programs.
Career development and mentoring.
Employee Assistance Program.
Travel Accident/Medical Benefits Abroad.
Employee stock purchase program.
Subscription to wellbeing tools.
Employee giving and volunteering program.
Employee match of up to US$3,000 per year through the Applied Materials Foundation.
Potential participation in a bonus and stock award program, as applicable.