Customer Engineer II - PDC (SEM Inspection & Metrology)

Applied Materials•Malta, NY

7d•$31 - $42•Onsite

About The Position

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating to install, maintain, and upgrade equipment. You use digital analytics and basic diagnostic techniques to troubleshoot technical issues, perform preventative and corrective maintenance, and coordinate directly with customers to support smooth operations and exceptional service. This role focuses on Applied Materials PDC SEM-based inspection systems and supports customers in improving defect inspection performance and yield.

Requirements

Associate degree, technical training, or equivalent experience; a bachelor’s degree is preferred.
4–7 years of experience in semiconductor equipment support or a related field.
Strong mechanical and electrical troubleshooting skills.
Basic understanding of semiconductor processes and defect/yield concepts.
Solid communication skills and basic Microsoft Office knowledge.
Ability to read and interpret electrical and mechanical schematics.
Experience diagnosing and resolving basic technical challenges.
Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
Familiarity with hand tools and their appropriate usage, including digital multimeters.
Valid driver’s license and ability to obtain a passport if travel is required.
Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Nice To Haves

Experience with SEM tools or e-beam inspection systems.
Experience with vacuum systems, electron beam fundamentals, and precision motion systems.
Bachelor’s degree.

Responsibilities

Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systems.
Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed.
Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems.
Support customers in improving defect inspection performance and yield.
Work with customers and internal teams to understand process flows and inspection requirements.
Communicate directly with customers to ensure tool uptime and performance.