Customer Engineer II - PDC (SEM Inspection & Metrology)

Applied Materials • Malta, NY

5d • Onsite

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as a direct liaison with customers, collaborating to install, maintain, and upgrade equipment. You use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. You coordinate and communicate directly with customers to support smooth operations and exceptional service.

In this role, you will support Applied Materials PDC SEM-based inspection systems, help customers improve defect inspection performance and yield, and work with customers and internal teams to understand process flows and inspection requirements. The position is based in Malta, New York, requires on-site work, and involves travel 20% of the time. Relocation is eligible.

Requirements

• Associate degree, technical training, or equivalent experience; a bachelor's degree is preferred.
• 4–7 years of experience in semiconductor equipment support or a related field.
• Strong mechanical and electrical troubleshooting skills.
• Basic understanding of semiconductor processes and defect/yield concepts.
• Solid communication skills and basic Microsoft Office knowledge.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and their appropriate usage, including digital multimeters.
• Valid driver's license and ability to obtain a passport if travel is required.
• Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.
• Ability to meet the physical demands of the role, including walking and standing for extended periods; working in tight spaces; bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, and working at height; lifting up to 35 lbs.; distinguishing colors; working with electricity and in potentially noisy environments; and using hand and power tools.
• Ability to work in a clean room using appropriate personal protective equipment, including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Nice To Haves

• Bachelor's degree.
• Experience with SEM tools or e-beam inspection systems.
• Experience with vacuum systems, electron beam fundamentals, and precision motion systems.

Responsibilities

• Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systems.
• Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed.
• Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems.
• Support customers in improving defect inspection performance and yield.
• Work with customers and internal teams to understand process flows and inspection requirements.
• Communicate directly with customers to ensure tool uptime and performance.

Benefits

• Comprehensive benefits package.
• Potential eligibility for participation in a bonus and stock award program, as applicable.
• Supportive work culture that encourages learning, development, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree