Field Service Engineer 2

Lam Research•, NM

60d

About The Position

As a Field Service Engineer at Lam, you provide customer support for complex semiconductor equipment, helping ensure operational excellence at customer sites. The role includes equipment installation, maintenance, repairs, troubleshooting, and customer collaboration. You represent Lam to customers, coordinate solutions with internal and customer teams, and support equipment reliability and customer satisfaction.

Requirements

Bachelor’s degree in Electronics, Electrical, Mechanical, Engineering, or a related field.
Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call when needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services, and perform installation, relocation, and start-up services for Lam’s complex electromechanical and electronic systems at customer sites.
Troubleshoot, diagnose, and isolate equipment issues to the component level, then take corrective action to minimize downtime, interruptions, and malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Assist with complex field modifications and updates, and maintain records and reports to coordinate activities between Lam and the customer.
Represent Lam as a subject matter expert and deliver exceptional customer satisfaction.
Develop customer response action plans to address customer needs.
Discuss opportunities and challenges transparently with customers to build trust.
Provide technical instruction and mentorship to junior engineers.