Field Service Engineer (REMOTE FIELD MN/WI)
About The Position
The Field Service Engineer provides professional customer support and serves as a company representative, ensuring customer needs are met in a timely and efficient manner. The role primarily supports customers in Minnesota, with some customers in western Wisconsin, and involves service at customer sites. The engineer installs, maintains, validates, and repairs PerkinElmer and/or multivendor instrumentation; performs preventive and remedial maintenance and warranty services; and maintains service documentation, inventory, and company assets. The role also requires completing administrative and training tasks, developing technical and interpersonal skills, pursuing higher-level certifications, and maintaining compliance with health, safety, security, environmental, and operational requirements. This position requires work in laboratory and controlled environments, including settings with potential exposure to biological materials, hazardous chemicals, extreme temperatures, and other laboratory hazards. The work may involve handling hazardous waste and wearing personal protective equipment or a respirator. Travel by air, vehicle, or other transportation may be required according to business needs.
Requirements
- Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related field, or related military experience, and at least 2 years of experience troubleshooting and repairing equipment and providing qualification services in a laboratory setting; alternatively, an associate degree in one of the listed or related fields, or related military experience, and at least 4 years of such experience.
- Excellent interpersonal, written, and verbal communication skills.
- Technical problem-solving skills and attention to detail.
- Excellent customer service skills and the ability to listen to and interpret client requests.
- Aptitude for technical and practical matters.
- MS Office skills, including Outlook, PowerPoint, and Word.
- Strong interpersonal skills and the ability to work as a team player with a customer-satisfaction focus.
- Ability to follow written and verbal directions, understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely around potential electrical, chemical, radiologic, and biological hazards using universal precautions.
Nice To Haves
- Experience using Microsoft 365.
- Detailed knowledge of analytical equipment, laboratory environments, and/or instrument control software.
- Ability to travel by air, vehicle, and/or other means of transportation as business requires; travel varies by territory requirements and customer base.
- Valid driver’s license and safe motor vehicle operation.
- Vendor-issued certification on relevant laboratory equipment.
- Knowledge of laboratory safety practices defined by the company and/or the customer’s site safety code.
Responsibilities
- Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites.
- Work toward zero service recalls.
- Complete assigned preventive maintenance calls within prescribed time frames and performance standards.
- Provide scheduled preventive maintenance for contract customers, remedial maintenance for non-contract customers billed hourly, and applicable warranty services.
- Apply knowledge of installation, warranty, and service-contract provisions to provide appropriate billing information to customers.
- Refer customers to other employees for answers to specific questions or product information when appropriate.
- Maintain current electronic and repair documentation for dispatch, inventory, and service support functions.
- Upload and download required data promptly to preserve service-system integrity.
- Account for assigned company assets, including computers, tools, test equipment, telecommunication equipment, and personal service-parts inventory.
- Manage inventory levels and maintain appropriate inventory records.
- Develop technical and soft skills and pursue higher-level certification through company-sponsored training and development.
- Complete administrative tasks, including time reporting and assigned training.
- Maintain training and compliance related to health and safety, security, environmental, and operational aspects of daily work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
