Field Service Engineer II (Dualbeam) Bloomington, MN REMOTE

Thermo Fisher Scientific•Minneapolis, MN

9d•Remote

About The Position

At Thermo Fisher Scientific, the Field Service Engineer II supports customers using Dualbeam electron microscopy systems for scientific research, materials analysis, and semiconductor applications. The role installs, maintains, troubleshoots, and repairs complex instruments and serves as a technical partner to customers. Work may take place in semiconductor fabrication facilities, laboratories, and controlled cleanroom environments. The position supports customers primarily in Minnesota, with occasional assignments elsewhere in the Central U.S., and requires approximately 50% travel. The schedule is flexible and includes on-call duty; customer needs may sometimes require work outside standard Monday–Friday, 8:00 a.m.–5:00 p.m. hours. The engineer works independently in customer environments and collaborates with technical support, engineering, and service colleagues when escalation is needed. The role requires adherence to safety, quality, customer-site, cleanroom, and gowning requirements. The estimated Minnesota hourly pay range is $29.46–$44.19, with possible eligibility for a variable annual bonus based on company, team, and/or individual performance.

Requirements

An advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical discipline; or a bachelor’s degree in a related technical field (or a combination of education and work experience) plus at least 2 years of hands-on experience installing, troubleshooting, or repairing complex analytical, scientific, or technical equipment.
Valid driver’s license.
Ability to travel approximately 50%, with most activity expected to be local to Minnesota.
Ability to reside within approximately a 45-minute commute of Bloomington, Minnesota.
Ability to lift up to 50 pounds and work safely in laboratory and customer-site environments.
Ability to work in cleanroom environments and comply with customer-specific gowning, safety, and access requirements.
Ability to support schedules that may occasionally fall outside standard Monday–Friday, 8:00 a.m.–5:00 p.m. hours based on customer needs.
Proficiency in English.
Strong electronics and mechanical troubleshooting skills.
Ability to diagnose complex equipment issues down to the component level.
Ability to work independently and make sound technical decisions in the field.
Strong customer service, communication, problem-solving, organizational, and time-management skills.
Ability to read schematics and technical documentation.
Experience using service-management software and Microsoft Office applications.
Ability to document service work clearly and accurately.
Ability to train customers and explain technical concepts clearly and practically.

Nice To Haves

Experience with ultra-high vacuum systems and high-voltage equipment.
Experience supporting sophisticated electromechanical or analytical systems.
Experience in semiconductor fabrication, cleanroom, or semiconductor-equipment environments.
Previous field service or technical support experience with electron microscopy systems.
Prior Transmission Electron Microscope (TEM) field service or technical support experience.
Relevant technical certifications.
Additional languages.

Responsibilities

Install, maintain, troubleshoot, and repair Dualbeam electron microscopy systems at customer sites.
Diagnose issues involving electronics, mechanical systems, ultra-high vacuum systems, high-voltage components, controls, and related instrument subsystems.
Perform preventive maintenance and corrective service to maximize instrument uptime and reliability.
Respond to customer needs, including requests for short-notice support.
Communicate system status, troubleshooting progress, repairs, and next steps to customers.
Train and support customers in safe and effective equipment operation.
Read and interpret technical documentation, schematics, and service procedures.
Document service activities accurately and prepare detailed service reports.
Work independently and coordinate with technical support, engineering, and service colleagues when escalation is required.
Follow safety, quality, and customer-site requirements.
Support customers in semiconductor fabrication facilities and controlled cleanroom environments.
Travel within the assigned territory, primarily supporting Minnesota customers and occasionally customers across the Central U.S.

Benefits

Choice of national medical and dental plans and a national vision plan, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off (PTO).
10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
Retirement and savings programs, including a competitive 401(k) U.S. retirement savings plan.
Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
Possible variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.