Field Service Engineer II (Dualbeam) Bloomington, MN REMOTE

Thermo Fisher Scientific • Minneapolis, MN

10d • $29 - $44 • Remote

About The Position

At Thermo Fisher Scientific, the Field Service Engineer II supports customers using Dualbeam electron microscopy systems for high-resolution imaging, materials analysis and advanced semiconductor applications. The role installs, maintains, troubleshoots and repairs complex instruments and serves as a technical partner to customers. Work may take place in semiconductor fabrication facilities and cleanroom environments.

The engineer performs preventive and corrective service, responds to customer needs—including short-notice requests—and communicates system status, troubleshooting progress, repairs and next steps. The role involves independent work, collaboration with technical support and engineering when escalation is required, accurate service documentation, customer training, and adherence to safety, quality and customer-site requirements. Travel is within the assigned territory, primarily supporting Minnesota customers, with occasional support across the Central U.S.

The position is based in Minnesota and requires approximately 50% travel, with most activity expected to be local. The employee must be able to reside within approximately a 45-minute commute of Bloomington, Minnesota. Schedules may occasionally fall outside standard Monday–Friday, 8:00 a.m.–5:00 p.m. hours based on customer needs. Estimated hourly pay is $29.46–$44.19. The role may also be eligible for a variable annual bonus. Benefits include medical, dental and vision plans; health incentive programs; employee assistance and family support programs; commuter benefits; tuition reimbursement; paid time off and holidays; paid parental leave; insurance and disability coverage; a 401(k) plan; and an employee stock purchase plan.

Requirements

• Advanced degree in Electronics, Engineering, Physics, Chemistry or a related technical discipline; or a bachelor’s degree in a related technical field (or a combination of education and work experience) plus at least 2 years of hands-on experience installing, troubleshooting or repairing complex analytical, scientific or technical equipment.
• Valid driver’s license.
• Ability to travel approximately 50%, with the majority of activity expected to be local to Minnesota.
• Ability to reside within approximately a 45-minute commute of Bloomington, Minnesota.
• Ability to lift up to 50 pounds and work safely in laboratory and customer-site environments.
• Ability to work in cleanroom environments and comply with customer-specific gowning, safety and access requirements.
• Ability to support schedules that may occasionally fall outside standard Monday–Friday, 8:00 a.m.–5:00 p.m. hours based on customer needs.
• Proficiency in English.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose complex equipment issues down to the component level.
• Ability to work independently and make sound technical decisions in the field.
• Strong customer service, communication, problem-solving, organizational and time-management skills.
• Ability to read schematics and technical documentation.
• Demonstrated ability to document service work clearly and accurately.
• Ability to train customers and explain technical concepts clearly and practically.

Nice To Haves

• Experience supporting sophisticated electromechanical or analytical systems.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Experience using service-management software and Microsoft Office applications.
• Experience working in semiconductor fabrication, cleanroom or semiconductor-equipment environments.
• Previous field service or technical support experience with electron microscopy systems.
• Prior Transmission Electron Microscope (TEM) field service or technical support experience for potential additional assignments.
• Relevant technical certifications.
• Additional languages.

Responsibilities

• Install, maintain, troubleshoot and repair complex Dualbeam electron microscopy systems at customer sites.
• Diagnose technical issues involving electronics, mechanical systems, ultra-high vacuum systems, high-voltage components, controls and related instrument subsystems.
• Perform preventive maintenance and corrective service to help maximize instrument uptime and reliability.
• Respond to customer needs, including situations requiring short-notice support.
• Communicate system status, troubleshooting progress, repairs and next steps to customers.
• Train and support customers on safe and effective equipment operation.
• Read and interpret technical documentation, schematics and service procedures.
• Document service activities accurately and prepare detailed service reports.
• Work independently and collaborate with technical support, engineering and other service colleagues when escalation is required.
• Follow safety, quality and customer-site requirements.
• Support customer environments that may include semiconductor fabrication facilities and controlled cleanroom settings.
• Travel within the assigned territory, primarily supporting customers in Minnesota and occasionally across the Central U.S.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employee Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• May be eligible for a variable annual bonus based on company, team and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level