Field Service Engineer - US Remote

Motorola Solutions•Washington, DC

5d•$75,000 - $85,000•Remote

About The Position

Motorola Solutions is seeking a Field Service Engineer to install and support Motorola video applications and systems at client sites. Systems may be Azure cloud-based, Linux-based, or Windows-based, depending on customer requirements. The role includes installing and supporting in-car video and body-worn camera hardware, configuring hardware or software for video products, and helping customers and partners with deployments. The position requires working in customer IT environments and may involve travel of more than 50%, with the preferred qualifications indicating travel of up to 75%. The role is subject to a stringent fingerprint background check under the U.S. Department of Justice CJIS Security Policy.

Requirements

High school diploma, technical certificate, associate degree, or bachelor's degree.
At least 3 years of experience in one or more of the following areas: LMR, RF systems, radio communications, radio frequency, Motorola equipment, wireless communication systems, IT systems, mobile or fixed video systems, telecommunications, or public safety.
CompTIA certification(s).
Must be able to obtain a background clearance as required by government customers.
Valid driver's license.
Networking experience.
Extensive computer-use experience.
Ability to travel up to 75%.

Nice To Haves

At least 3 years of experience working in a Field Service environment.
Good verbal and written communication skills.
Ability to deviate from established policies and procedures to resolve customer issues during time-sensitive deployments.
Ability to install and/or configure hardware and/or software for video products.

Responsibilities

Carry out major and minor installations and support Motorola video applications at client sites.
Develop and implement efficient, cost-effective solutions.
Evaluate system specifications against business requirements.
Work with management to prioritize business goals and information needs.
Install and support in-car video and body-worn camera hardware.
Train end users on end-to-end video system functionality.
Provide consultation or expert advice to partners or customers carrying out hardware deployments on behalf of Motorola Solutions.
Work in customer IT environments and provide feedback to help customer IT resources resolve functional issues, including networking, port protocols, and server maintenance.
Generate technical field trip reports and technical deployment documentation.
Troubleshoot and resolve technical issues in a timely manner.