Field Service Engineer II - US East

Alamar Biosciences•Philadelphia, PA

6h•$120,000 - $140,000•Onsite

About The Position

Alamar is seeking a Field Service Engineer II to support its automated ARGO platform for high-precision proteomic analysis. The role is part of the Customer Support organization and is customer-facing and hands-on, with opportunities to help develop the field service team and collaborate closely with Engineering and R&D. The position is field-based, with daily activities in customer laboratories. The preferred location is Baltimore, Maryland, or Philadelphia, Pennsylvania. Travel by car, train, and air is required to customer sites throughout the eastern and southeastern United States and beyond, sometimes on short notice; some global travel may be possible. Candidates should have easy access to a major airport. The role includes installing, maintaining, repairing, and upgrading instruments; delivering remote and on-site customer support; documenting customer requests in the CRM system; sharing customer feedback to guide product improvements; and developing scalable support processes and technical documentation. The base salary range is $120,000–$140,000, plus bonus, equity, and benefits.

Requirements

Positive, can-do attitude.
Adaptable, self-motivated approach and attention to detail.
Bachelor’s degree or equivalent in a related field.
Exceptional ability to communicate across organizational levels, including with executives.
Pragmatic approach to problem-solving.
Strong written, verbal, and presentation skills, including the ability to convey complex information clearly.
Technical ability to diagnose electrical, electromechanical, and fluidic subsystems.
Orientation toward process improvement, strong problem-solving skills, and commitment to quality.
Willingness and ability to travel from home to customer sites throughout the southeastern and eastern United States and beyond, including on short notice; some global travel may be possible.
Easy access to a major airport.

Nice To Haves

One to three years of field-based experience in the biotechnology industry.
Preferred location in Baltimore, Maryland, or Philadelphia, Pennsylvania.

Responsibilities

Install, perform planned and corrective maintenance on, and upgrade Alamar’s ARGO platform at customer facilities.
Provide remote and on-site customer support throughout the eastern and southeastern United States and beyond.
Initiate and cultivate positive relationships with customers and colleagues.
Address customer requests rapidly and document them in the CRM system.
Collaborate proactively with colleagues to provide comprehensive solutions to customer-facing issues.
Provide Voice of Customer insights to inform product improvements.
Create and refine scalable customer support processes.
Create and review technical work instructions, manuals, and bulletins.