Field Engineer – (Silent Sentinel) – US Remote

Motorola Solutions•Florida, US Offsite, SC

2d•$75,000 - $85,000•Remote

About The Position

The Field Engineer manages deployment of Silent Sentinel video surveillance hardware and software to ensure reliable system performance at customer locations. The role supports partners and customers with staging, installation, and field deployment of video surveillance solutions, and develops, designs, documents, and explains system solutions and architecture that meet project, customer, and regulatory requirements. The Field Engineer evaluates system specifications, network capacity, and project scope to confirm system design integrity; configures and tests software; and optimizes initial configurations for compatibility across customer environments. The position also conducts product testing and demonstrations, provides onsite technical assistance to integrators and project stakeholders, and collaborates with customer support to provide reports and resolve inquiries and issues. Travel to customer and project locations is required, at a stated rate of 50% to 75%. The role requires background clearance for government customer access, including a stringent fingerprint background check for CJIS-covered areas, and legal authorization to work indefinitely in the United States without employer sponsorship.

Requirements

High school diploma, bachelor's degree, or at least 3 years of experience in Engineering, Computer Science, Networking, IT, Cybersecurity, or Information Systems.
At least 3 years of experience working in a field service environment.
Proven experience executing field deployments, including physical installation, staging, and initial configuration of mission-critical systems.
Excellent verbal and written communication skills.
Ability to travel 50% to 75% as required.
Ability to obtain background clearance as required by government customers, including passing applicable fingerprint background checks.
Legal authorization to work in the United States indefinitely; employer work permit sponsorship is not available.

Responsibilities

Assist partners and customers with staging, installation, and field deployment of Silent Sentinel video surveillance solutions and hardware.
Develop, design, document, and articulate video surveillance solutions and architecture consistent with project, customer, and regulatory requirements.
Evaluate system specifications, network capacity, and project scope of work to ensure the integrity of system design.
Handle software configuration, testing, and initial configuration optimization to ensure system compatibility across diverse customer environments.
Conduct product testing, demonstrations, and technical discussions to explain differentiated value propositions to stakeholders.
Provide onsite technical support and assistance to integrators and key project stakeholders.
Collaborate with the customer support team to provide technical reports, insights, and assistance to resolve customer inquiries and issues.
Travel to customer locations, subcontractor offices, and project sites for site walks, surveying, design, integration, and troubleshooting as required.