Field Service Engineer II - US East

Alamar Biosciences•Philadelphia, MA

About The Position

Alamar is seeking a Field Service Engineer II to support its automated ARGO platform for high-precision proteomic analysis. The role is part of the Customer Support organization and is customer-facing and hands-on, with opportunities to help develop the field service team and collaborate closely with Engineering and R&D. The preferred location is Baltimore, MD, or Philadelphia, PA. This is a field-based position, with daily activities in customer laboratories and travel to customer sites across the eastern and southeastern United States and beyond.

Requirements

Bachelor’s degree or equivalent in a related field.
Positive, can-do attitude; adaptability; self-motivation; and attention to detail.
Ability to communicate effectively across organizational levels, including with executives.
Pragmatic approach to problem-solving.
Strong written, verbal, and presentation skills, including the ability to explain complex information clearly.
Technical ability to diagnose electrical, electromechanical, and fluidic subsystems.
Strong orientation toward process improvement and quality.
Willingness and ability to travel from home to customer sites throughout the southeastern and eastern United States and beyond, including possible global travel, on short notice.
Easy access to a major airport.

Nice To Haves

One to three years of field-based experience in the biotechnology industry.

Responsibilities

Install Alamar ARGO instruments at customer facilities.
Perform planned maintenance, corrective maintenance, and instrument upgrades.
Provide remote and on-site customer support across the eastern and southeastern United States and beyond.
Build positive relationships with customers and colleagues.
Respond rapidly to customer requests and document them in the CRM system.
Collaborate with colleagues to develop comprehensive solutions to customer issues.
Provide Voice of Customer insights to inform product improvements.
Create and refine scalable customer support processes.
Create and review technical work instructions, manuals, and bulletins.