Field Service Engineer III (SDB/SEM) Madison, WI - REMOTE

Thermo Fisher Scientific•Madison, WI

4d•Remote

About The Position

Thermo Fisher Scientific’s Materials and Structural Analysis Electron Microscopy business designs, manufactures, and supports high-performance microscopy workflows. The Field Service Engineer III supports customers using electron, ion, and light microscopy systems in the assigned Wisconsin territory, with a strong preference for candidates based in Madison within one hour of a major airport. The role requires up to 75% travel, including regional and international travel as needed, and work in laboratory environments where PPE is required and hazardous or toxic materials may be present. The engineer installs, tests, maintains, diagnoses, and repairs sophisticated microscopy and analysis equipment. The role also involves customer training, completing service documentation, communicating product-quality feedback, updating system documentation, and serving as a subject-matter resource for training. This position is suited to an experienced service engineer who can work across varied customer application areas and resolve complex equipment issues.

Requirements

Bachelor’s degree.
At least 5 years of hands-on technical experience with electronic systems, including installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
Detailed understanding and extensive experience diagnosing and repairing ultra-high-vacuum and high-voltage systems, or similar systems.
Ability to deal effectively with customers.
Excellent interpersonal communication skills and professional working proficiency in English.
Consistent record of repairing sophisticated systems and subsystems down to the component level.
Literacy in MS-DOS and Windows software environments.
Ability to read and interpret schematics.
Familiarity with ultra-high-vacuum phenomena and technology.
Ability to acquire a valid passport and travel regionally and internationally as required.
Valid driver’s license.
Ability to lift up to 50 pounds.

Responsibilities

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure it is working accurately.
Conduct scheduled on-site planned maintenance visits.
Diagnose and repair equipment for customers and provide support to other field personnel.
Build and maintain positive working relationships with customers, system users, and company personnel.
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
Complete and submit field service reports.
Train customers and users on system maintenance.
Provide feedback to product quality teams.
Provide written input to update and correct Thermo Fisher system documentation.
Provide guidance for reports, including identifying and isolating outstanding system problems.
Serve as a subject-matter expert and resource for training.