Field Service Technician - Madison, WI

Strong Technical Services•Madison, WI

About The Position

The Field Service Technician provides customers with technical support and services for digital cinema equipment, including preventive maintenance, installation, site surveys, demand service, and emergency service. The role maintains and repairs cinema projection equipment, digital signage, sound systems, servers, and power supplies; troubleshoots firmware and software issues; and installs and tests electronic or digital equipment. The position requires in- and out-of-market travel up to 70–80% of the time, as well as availability to work weekends, holidays, and on call. The technician records daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel, and may take on other duties as assigned.

Requirements

Associate degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
Experience with electronics related to the Pro-AV market.
Familiarity with computer and networking concepts and architecture.
Strong attention to detail.
Proficiency with MS Office.
Exceptional customer service skills.
Valid state-issued driver’s license.
Ability to stand, sit, squat, and bend for a period of time.
Excellent verbal and written communication skills.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Excellent time management, organizational, and analytical skills.
Self-starter able to identify and resolve issues.
Ability to work successfully with a wide range of personnel within the organization.
Ability to travel in and out of market up to 70–80% of the time and work weekends, holidays, and on call.

Nice To Haves

Experience with digital cinema equipment.

Responsibilities

Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment.
Provide demand service to customers by determining and executing a support plan.
Test electronic assemblies, components, or parts using appropriate test equipment.
Examine equipment and assemblies for defects and replace defective components.
Repair equipment and perform field testing.
Resolve firmware and software issues.
Direct investigations of customer complaints concerning product quality, tolerances, specifications, and delivered condition.
Record, analyze, and communicate information about production quality and the status and disposition of customer complaints and claims using written and electronic reporting.
Install and test electronic or digital equipment.
Record daily work activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
Take ownership and perform other duties as assigned.