Field Service Technician - Madison, WI

Strong Technical Services, Inc.•Madison, WI

13h

About The Position

The Field Service Technician provides customers with technical support and services for digital cinema equipment, including preventive maintenance, installation, site surveys, demand service, and emergency service. The role maintains and repairs cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment; tests electronic components; resolves firmware and software issues; and installs and tests electronic or digital equipment. The technician handles customer service requests and complaints, determines and executes support plans, documents work and related expenses, and communicates complaint and quality information to appropriate personnel. The position involves in- and out-of-market travel up to 70–80% of the time, as well as weekend, holiday, and on-call work. The technician must be able to stand, sit, squat, and bend for periods of time.

Requirements

Associate's degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
Experience with electronics related to the Pro-AV market.
Familiarity with computer and networking concepts and architecture.
Strong attention to detail.
Proficiency with MS Office.
Exceptional customer service skills.
Valid state-issued driver's license.
Ability to stand, sit, squat, and bend for a period of time.
Excellent verbal and written communication skills.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Excellent time management, organizational, and analytical skills.
Self-starter who can identify and resolve issues.
Ability to successfully interface with a wide range of personnel within the organization.
Ability to travel in and out of market up to 70–80% of the time and work weekends, holidays, and on call.

Nice To Haves

Experience with digital cinema equipment is preferred.

Responsibilities

Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment.
Provide demand service to customers, determine support needs, and execute support plans.
Test electronic assemblies, components, or parts using test equipment such as ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automated or computerized test equipment.
Inspect equipment and assemblies for defects, replace defective components, repair equipment, and perform field testing.
Resolve firmware and software issues.
Direct investigations of customer complaints regarding product quality, tolerances, specifications, and delivered condition.
Record, analyze, and report the status and disposition of customer complaints and claims to appropriate production quality and sales personnel using written and electronic reporting.
Install and test electronic or digital equipment.
Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
Take ownership and perform other duties as assigned.