Drives Field Service Technician-WI

ABB•Remote, WI

5d•Remote

About The Position

This role is responsible to support our growing system drives business. Our systems are used in Pulp & Paper, Metals & Mining, and Cement industries. This position requires an individual with excellent troubleshooting skills, and a person with a strong technical background in drives and motors. The position requires 80% travel to service our demand-based customers throughout the USA. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. This role is contributing to the Automation Pulp & Paper division in the US.

Requirements

High School Diploma or GED and 7 years of technical work experience.
Associates Degree and 5 years of technical work experience.
Bachelor's Degree and 2 years of technical work experience.
Understanding of AC and DC drive systems.
In lieu of bachelor’s degree, employer will accept 5 years of experience as stated. Also requires 3 years of experience: performing field service engineering for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements.
Work with ABB 800xA is a plus.
A special combination of education and experience must be demonstrated in the AC drives area.
The candidate must be able to analyze and test system hardware and software performance applicable OEM integrated machines.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
Must be available 24/7 based upon business necessity.
Ability to write detailed technical field service reports.
Ability to troubleshoot, test, repair, and service technical equipment.
Comply with ABB and customer safety requirements. Complete all designated safety training on time.

Nice To Haves

Work with ABB 800xA is a plus.

Responsibilities

Installation supervision according to manufacturer’s specifications of new equipment at customer sites.
Interprets maintenance manuals, schematics, and software tools. Repairs equipment, utilizing knowledge of electronics and using test instruments, computers, and hand tools.
Lead workers in servicing and repair of ABB equipment. As required, instruct customer in electrical theory and operation of ABB Drives. Lead drive system commissioning projects.
Consults with engineering personnel to resolve unusual problems in system operation and maintenance.
Advise management regarding customer satisfaction, product performance and suggestions for product Improvements.
Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, Citi-Bank Travel.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.