Medical Imaging Field Engineer - Madison WI

Siemens Healthineers

7d•$51,690 - $71,071•Onsite

About The Position

The Customer Service Engineer I is a field-based, customer-facing role servicing CT and MR imaging equipment in the Madison, Wisconsin area. The position primarily installs, services, maintains, and modifies Siemens imaging equipment at customer sites, delivering timely and effective repairs and training operators to support optimal system performance and customer satisfaction. The engineer manages territory financial performance, including revenue generation, expense control, and inventory management, and manages company assets such as a vehicle, phone, computer, tools, and parts. The role also involves maintaining effective business relationships with customers and peers and completing administrative duties accurately. The customer service engineer level is based on prior experience. After onboarding and training, the shift is Monday through Friday, 12:00 PM to 9:00 PM. The role requires travel and service within an assigned geography, participation in an on-call rotation after training and certification, and access to customer sites subject to vendor credentialing requirements. The position is governed by the company’s Fleet Safety Policy.

Requirements

Minimum high school diploma, technical degree, or equivalent experience.
Proficiency in the use of tools and service test equipment.
Ability to work independently and as part of an established team.
Strong customer service and communication skills.
Ability to travel and provide service in the assigned geography.
Willingness to participate in an on-call rotation after training and certification.
Valid driver's license in the state of residence, ability to drive independently during the day and at night, and a good driving record.
Must meet applicable Fleet Safety Policy requirements, including restrictions on prior or pending DUI/DWI charges and other serious moving violations unless prohibited by law.
Must meet and maintain applicable customer vendor credentialing requirements to access client sites.
Ability to meet the physical demands of lifting 50 pounds, walking, climbing ladders or stepstools, bending, twisting, sitting, squatting, standing, reaching high, and fine grasping and manipulation; good vision and ability to work alone.

Nice To Haves

One to two or more years of field service experience is desired.
Knowledge and experience servicing, performing preventive maintenance on, and modifying medical imaging equipment at customer sites with minimal supervision.
Experience testing, repairing, and maintaining capital medical equipment.
Experience establishing and maintaining business relationships with customers and peers and accurately performing administrative duties.

Responsibilities

Install, service, maintain, and modify Siemens CT/MR imaging equipment at customer sites.
Deliver timely and effective equipment repairs.
Train equipment operators to support optimal system performance and customer satisfaction.
Manage territory financial performance, including revenue generation, expense control, and inventory management.
Manage company assets, including a company car, cell phone, computer, tools, and inventory parts.
Establish and maintain proper business relationships with customers and peers.
Complete necessary administrative duties accurately.
Travel and provide service within the assigned geography and participate in an on-call rotation after training and certification.