Field Service Engineer 2

Lam Research • Malta, NY

16d

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, helping ensure operational excellence and customer satisfaction. The role involves on-site service at customer locations, collaboration with customers and internal teams, and ongoing learning about semiconductor capital equipment and Lam products. The position is graduate eligible and may require frequent domestic and international travel, shift flexibility, overtime, and on-call work based on customer needs.

Requirements

• Bachelor’s degree in Electronics, Engineering, or a related field and 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
• Ability to travel frequently, domestically and internationally, based on customer needs.
• Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.

Nice To Haves

• Basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
• Written and verbal communication skills in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide on-site repair and maintenance services and complete installation, relocation, and start-up services for Lam’s electro-mechanical and electronic systems at customer sites.
• Troubleshoot and diagnose equipment issues, isolate problems to the component level, and take corrective action or request assistance to minimize downtime, interruptions, and malfunctions.
• Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Represent Lam as a subject matter expert and deliver exceptional customer satisfaction.
• Discuss opportunities and challenges transparently with customers to build trust.
• Update customers on the status of Lam tools as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level