Field Service Engineer 3

Lam Research•Taichung, OR,US

42d

About The Position

As a Field Service Engineer at Lam, you will provide customer support for complex semiconductor equipment, helping ensure operational excellence through installation, maintenance, repair, and troubleshooting. You will work directly at customer sites, understand customer needs, and collaborate with teams to deliver solutions. The role also involves representing Lam to customers, supporting customer satisfaction, and sharing technical expertise with junior engineers.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and 5+ years of experience; or a master’s degree with 3+ years of experience; or equivalent work experience.
Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a clean room while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, according to customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, overtime, and on-call work if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair, maintenance, and installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Troubleshoot and diagnose equipment issues, isolate problems to the component level, and take corrective actions to minimize downtime, interruptions, and malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Assist with complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers, delivering customer satisfaction.
Create customer response action plans to address customer needs.
Discuss opportunities and challenges transparently with customers to build trust.
Provide technical instruction and mentoring to more junior engineers.