Field Service Engineer 2

Lam Research•Austin, TX

13d

About The Position

The Field Service Engineer works within Lam’s Customer Support Business Group, which provides customer support throughout the lifecycle of Lam equipment and delivers service and lifecycle solutions for critical equipment and processes. The role provides customer-site support for complex semiconductor equipment, helping maintain operational excellence through installation, repair, maintenance, troubleshooting, and customer communication. The engineer performs on-site services for complex electro-mechanical and electronic systems, diagnoses and resolves equipment issues, keeps current on Lam products through training and certification, and coordinates service activities with customers. The position requires work in cleanroom conditions, frequent domestic and international travel (up to 80%), and flexibility to work varied shifts, overtime, and on-call as needed. This is a graduate-eligible role.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, according to customer needs; this position requires up to 80% travel.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services, and complete installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Troubleshoot and diagnose equipment issues, isolate problems to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers, delivering customer satisfaction.
Discuss opportunities and challenges transparently with customers to increase trust.
Update customers on the status of Lam tools as needed.