Field Service Engineer

Sterling Fab Tech•Longview, TX

1d•Remote

About The Position

Sterling Fab Tech is seeking a Field Service Engineer to join their team. This role will focus on the technical support, installation, and repair of CNC Machine Tools for customers. The company specializes in metal fabrication and processing equipment, representing leading global manufacturers. The Field Service Engineer will provide technical support to customers and the sales team, assist with facility requirements for machine installation, be present for machine deliveries, perform installations (assembly, leveling, aligning, adjusting, calibrating, wiring, and commissioning), troubleshoot and repair mechanical, electrical, and software issues, and train customers on equipment usage. The role also involves visiting existing customers post-installation to ensure satisfaction.

Requirements

Demonstrated experience in troubleshooting and repairing various systems including mechanical, hydraulic, pneumatic, electrical, controls, and network systems.
Proficient in reading and interpreting blueprints and electrical schematics with precision.
Excellent communication skills enabling effective interaction with both technical and non-technical stakeholders.
Capable of working independently, taking initiative in problem-solving, and efficiently managing tasks such as machine installations, repairs, reporting and technical documentation.
Located in East Texas.
Experience in troubleshooting and repairing mechanical, hydraulic, pneumatic, electrical, controls and/or network systems.
Able to precisely read and follow blueprints and electrical schematics.
Maintain a positive, professional attitude along with the ability to communicate in a professional manner with both technical and non-technical individuals.
Highly motivated, self-starter that takes initiative and works well independently and with others.

Nice To Haves

Embody the core values of Sterling Fab Tech: integrity, innovation, and customer-centricity.

Responsibilities

Support the overall technical needs of our customers and sales team.
Provide customers with the details on facility requirements needed to successfully install machines they purchase and assist in the preparation of the installation site.
Be on-site for machine deliveries to ensure equipment condition and proper placement.
Install machines and accessories at customer sites, including all necessary assembly, leveling, aligning, adjusting, calibrating, wiring, and commissioning of machines and accessories.
Troubleshoot and repair mechanical, electrical, software and other equipment.
Provide training to customers on functions and proper use of equipment and accessories.
Visit existing customers to ensure they are satisfied with machine tools after installation.