Field Service Engineer - Samsung DUV

ASML•Austin, TX

21d

About The Position

The Field Service Engineer (FSE) installs, qualifies, repairs, and maintains ASML systems at customer sites, helping ensure equipment operates as intended. The role supports ASML’s Customer Support organization and includes equipment health monitoring, troubleshooting, optimization, and transferring technical knowledge to customers. The FSE works with colleagues, customers, and field support to isolate and resolve problems, and defines and drives continuous improvements at the local site. The position reports to the DUV Tech Ops Support Manager and provides direct and indirect customer support, along with direct escalation and technical support to operations. It involves 20% continental travel, with occasional worldwide travel to support other regions.

Requirements

Bachelor of Science degree in an engineering field, or an equivalent combination of education, skills, and experience.
At least 3 years of ASML DUV lithography/Yieldstar experience within the CS Field organization.
Ability to observe and respond to people and situations and interact with others encountered in the course of work.
Ability to learn and apply new information or skills.
Ability to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Attention to detail and a high degree of accuracy.
Ability to perform effectively in a demanding environment with changing workloads and deadlines.
Results-driven approach, with ownership and accountability.
Ability to identify bottlenecks and drive improvements.
Ability to work independently or as part of a team and follow through on assignments with minimal supervision.
Clear, concise, open, and professional communication skills.
Ability to establish and maintain cooperative working relationships with managers, coworkers, and customers.
Ability to follow strict procedures within specified timelines.
Legally authorized to access controlled technology under U.S. Export Administration Regulations before beginning work.

Responsibilities

Maintain a safe environment while performing service actions.
Install equipment at customer locations, including unloading and inspecting components, assembling, aligning, and testing equipment.
Analyze whether equipment conforms to design specifications, including their applicability, accuracy, and adherence.
Evaluate and diagnose problems and make appropriate repairs.
Escalate issues promptly to supporting resources when necessary.
Work with coworkers, customers, and field support to isolate and solve problems.
Monitor equipment health and maintain and optimize equipment to enhance functionality and prevent problems.
Train customers in equipment use and routine maintenance, and transfer relevant knowledge.
Answer customer questions and assist customers professionally.
Serve as a resource for users experiencing routine malfunctions and advise on corrective actions, including possible changes to user procedures.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
Prepare written technical reports independently.
Provide support and assistance to less experienced ASML personnel as needed.
Define and drive continuous improvements at the local site.