Field Service Engineer 2

Lam Research•Hillsboro, OR

34d

About The Position

The Field Service Engineer supports Lam Research customers by ensuring the operational excellence of complex semiconductor equipment. The role provides on-site service at customer locations, works directly with customers to understand their needs, and collaborates with internal and external teams to deliver solutions. It includes equipment installation, relocation, maintenance, repair, troubleshooting, diagnostics, and customer communication.

Requirements

Bachelor's degree in Electronics, Engineering, or a related field with at least 2 years of experience; an advanced degree with no experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, overtime, and on-call work if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services and complete installation, relocation, and start-up services for Lam's complex electro-mechanical and electronic systems at customer sites.
Troubleshoot equipment, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Represent Lam as a subject matter expert and deliver exceptional customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.