Field Service Engineer I - IC/LC/GCMS

Thermo Fisher Scientific • Rockville, MD

5d

About The Position

As a Field Service Engineer at Thermo Fisher Scientific, you’ll help ensure sophisticated scientific instruments operate at peak performance. You’ll represent the company by delivering technical service and building strong customer relationships that support research and innovation. You’ll install, maintain, troubleshoot, and repair high-value analytical instruments, including chromatography systems, helping customers solve complex problems and advance discoveries that make the world healthier, cleaner, and safer.

The role is based in Maryland, follows a first (day) shift schedule, and involves travel of up to 50–75%. You must be able to obtain credentials to access customer facilities and U.S. Government security credentials. Physical demands include lifting up to 50 pounds and standing for extended periods. Flexible hours and responding to emergency service calls may be required.

Requirements

• Bachelor’s degree; no prior experience is required.
• Excellent customer service skills and a professional demeanor.
• Strong verbal and written communication abilities.
• Fluency in English.
• Demonstrated problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics, and documentation.
• Valid driver’s license and ability to travel up to 50–75%.
• Ability to lift up to 50 pounds and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain necessary credentials to access customer facilities and U.S. Government security credentials.
• Strong organizational skills and ability to manage time effectively.
• Collaborative mindset and ability to work independently.

Nice To Haves

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Preferred fields of study include electronics, engineering, physics, chemistry, or a related technical field.
• Advanced degrees or specialized certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Additional language skills.

Responsibilities

• Install, maintain, troubleshoot, and repair sophisticated analytical instruments, including chromatography systems.
• Deliver technical service and represent the company to customers.
• Build strong customer relationships and help resolve complex technical problems.
• Support customers’ research and innovation through reliable instrument performance.

Benefits

• Variable annual bonus eligibility based on company, team, and/or individual performance, in accordance with company policy.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, including a 401(k) retirement savings plan.
• Employees’ Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level