Field Service Engineer I - IC/LC/GCMS

Thermo Fisher Scientific • Rockville, MD

7d • $26 - $40

About The Position

As part of Thermo Fisher Scientific, the Field Service Engineer helps ensure sophisticated scientific instruments operate at peak performance. The role represents the company while delivering technical service and building customer relationships in support of research and innovation. The engineer installs, maintains, and repairs high-value analytical instruments, including chromatography systems, and applies technical expertise and customer service skills to resolve complex problems.

The position is based in Maryland, follows a first-shift schedule, and requires travel of up to 50–75%. The role requires adherence to Good Manufacturing Practices (GMP) safety standards and the ability to obtain credentials for customer facilities and U.S. Government security access. The estimated hourly pay range is $26.39–$39.59, with possible eligibility for a variable annual bonus. Thermo Fisher Scientific offers a comprehensive benefits package.

Requirements

• Bachelor’s degree; no prior experience is required.
• Excellent customer service skills and a professional demeanor.
• Strong verbal and written communication abilities.
• Fluency in English.
• Problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics, and documentation.
• Valid driver’s license and ability to travel up to 50–75%.
• Physical ability to lift up to 50 pounds and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain credentials necessary to access customer facilities and U.S. Government security credentials.
• Strong organizational skills and effective time management.
• Collaborative mindset and ability to work independently.

Nice To Haves

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Study in electronics, engineering, physics, chemistry, or a related technical field.
• Advanced degrees or specialized certifications.
• Additional language skills.
• Experience with ultra-high vacuum systems and high-voltage equipment.

Responsibilities

• Install, maintain, and repair analytical instruments, including chromatography systems.
• Ensure scientific instruments operate at peak performance.
• Deliver technical service and build strong customer relationships.
• Troubleshoot and solve complex technical problems.
• Travel to customer locations and respond to emergency service calls as needed.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability coverage in accordance with company policy.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• Possible variable annual bonus based on company, team, and/or individual performance results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level