Field Service Engineer I

Danaher•Indianapolis, IN

2d•Remote

About The Position

SCIEX, a Danaher operating company, is seeking a Field Service Engineer to maintain, install, and repair instrumentation at internal and external customer sites, including strategic accounts. The role works independently to resolve assigned customer and technical issues and mentors less experienced staff. It reports to the District Service Manager and is part of the Field Technical Service organization. This is a remote position covering Indianapolis and the surrounding region. The engineer performs installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation; provides qualification services and customer training; and supports customer satisfaction at strategic accounts. Administrative responsibilities include logging service activities, expense reporting, and inventory management. The role may require domestic and international travel, including up to 50% overnight travel, and involves physical activity and exposure to seasonal weather.

Requirements

Associate’s degree (A.S./A.A.S.) or bachelor’s degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering, or equivalent experience, such as military certificates in electronics or avionics.
Experience with LCMS and/or capillary electrophoresis is required.
Prior experience using and/or servicing mass spectrometry or scientific instrumentation.
Meet vendor credentialing requirements.
Ability to travel domestically and internationally by vehicle or airplane; up to 50% overnight travel may be required.
Valid driver’s license with an acceptable driving record.
Ability and willingness to lift up to 50 pounds and to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.

Nice To Haves

Ability to troubleshoot and follow problem-solving procedures.
Experience with electrical and electromechanical technology and following required safety protocols.

Responsibilities

Install, maintain, and repair instrumentation at internal and external customer sites, including strategic accounts.
Independently resolve assigned customer and technical issues.
Mentor and develop less experienced staff members.
Perform high-quality installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation.
Perform qualification services and provide customer training.
Support customer satisfaction at strategic accounts.
Complete administrative duties, including logging service activities, expense reporting, and inventory management.