590569 Field Service Engineer - Medical Imaging (Baltimore and DC area)

Philips•Baltimore, MD

16d•Onsite

About The Position

The Field Service Engineer supports medical imaging equipment across the Baltimore, Maryland, and Washington, DC area. The role focuses on customer relationship management and service delivery, including installing, troubleshooting, servicing, and maintaining equipment at customer sites. The position requires approximately 70% travel within the specified geography, with average daily driving of 1–4 hours. Occasional overnight stays and travel by air or train may be required. The engineer performs preventive maintenance, Field Change Orders, installations, and related work, diagnosing and resolving electronic, network, and mechanical problems. The role also involves customer service, service revenue generation, teamwork, identifying process and training needs, and completing administrative documentation in accordance with company and regulatory requirements. Field work is generally performed at customer or supplier locations, with some work in an office or home office and in healthcare environments.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field-based or hospital-based, or at least 3 years of experience in other electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the listed experience.
Ability to work in an office/home office or remote setting and in a hospital/healthcare environment, while adhering to applicable requirements.
Ability to work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
Ability to work safely with radiation sources and/or radioactive materials and wear required personal protective equipment.
Must reside within commuting distance of the Baltimore, Maryland, and Washington, DC area.
US work authorization is required; candidates needing work-authorized visa sponsorship now or in the future will not be considered.

Nice To Haves

Experience with diagnostic x-ray, cardiovascular, cath lab, or image-guided therapy equipment.

Responsibilities

Provide customer service by following customer entitlements, setting clear expectations, and meeting commitments and arrival times.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, and identify training gaps.
Seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties and documentation within established Philips, State, and Federal requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site and service documentation.
Follow established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes to resolve customer and system problems effectively and on time.
Complete preventive maintenance, Field Change Orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.