Field Service Engineer 2

Lam Research•, CA

16d•Onsite

About The Position

The Field Service Engineer works on the front lines of customer support to ensure the operational excellence of Lam’s complex semiconductor equipment. The role provides on-site repair, maintenance, installation, relocation, and start-up services at customer sites; troubleshoots equipment issues; and collaborates with customers and internal teams to deliver solutions and minimize downtime. The position is onsite in Roseville, California and requires frequent domestic and international travel based on customer needs.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field with 2+ years of experience; an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand to perform job tasks for extended periods.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.
This is a graduate-eligible role.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services and complete installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Perform analytical problem-solving, troubleshooting, diagnostics, and component-level issue isolation; take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers, delivering exceptional customer satisfaction.
Discuss opportunities and challenges transparently with customers to increase trust.
Update customers on the status of Lam tools as needed.