590569 Field Service Engineer - Medical Imaging (Baltimore and DC area)

Philips•Washington, DC

19d•$30 - $51•Onsite

About The Position

The Field Service Engineer is responsible for customer relationship management through effective technical support to install, troubleshoot, service, and maintain medical imaging equipment at customer sites. The role provides customer service, resolves equipment and system issues, completes preventive maintenance and installations, and adheres to company, state, and federal regulatory, quality, training, and safety requirements. The position is a field role serving the Baltimore, Maryland and Washington, DC area, with approximately 70% travel across the region. Average daily driving is 1–4 hours, with occasional overnight stays and travel by air or train. The employee must reside within commuting distance of the Baltimore and Washington, DC area and be authorized to work in the United States without current or future visa sponsorship.

Requirements

At least 1 year of experience in a diagnostic imaging field or hospital-based service environment, or at least 3 years of experience in another electromechanical industry.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and ability to use necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the specified experience.
Ability to meet the physical, cognitive, and environmental requirements of a field service position, with or without accommodation.
Ability to work in an office or home office, remotely, and in a hospital or healthcare environment while adhering to applicable requirements.
Ability to work flexible hours, including overtime, weekends, and on-call rotations.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
Must reside within commuting distance of the Baltimore, Maryland and Washington, DC area.
US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.

Nice To Haves

Experience with diagnostic x-ray, cardiovascular, cath lab, or image-guided therapy equipment.

Responsibilities

Provide customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and addressing customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, identify training gaps, and seek opportunities to increase capability and capacity, including learning tools and qualifying in multiple modalities as needed.
Complete administrative duties within Philips, state, and federal requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance records, installation documents, and site and service documentation.
Adhere to established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes to resolve customer and system problems promptly and effectively.
Complete preventive maintenance, Field Change Orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel throughout the assigned geography, including occasional overnight trips and travel by air or train as required.
Work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
Safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.

Benefits

Generous paid time off.
401(k) with up to 7% company match.
Health savings account with company contribution.
Stock purchase plan.
Education reimbursement.
Field service and lead generation incentive bonus plans.
On-call pay.
Company fleet/car.
Training and advancement opportunities.
Potential annual incentive plan, field service incentive bonus, sales commission, or long-term incentives.