Field Service Engineer - Image Guided Therapy (Field: Charlotte, NC)
About The Position
The Field Service Engineer is responsible for customer relationship management through effective technical support to install, troubleshoot, service, and maintain equipment at customer sites. The role provides customer service, meets customer commitments, addresses equipment and system problems, and supports service revenue generation. It is a field position based in or within commuting distance of Charlotte, North Carolina, with approximately 70% travel across the assigned geography. Average daily driving time is 1–4 hours; occasional overnight stays and air or train travel may be required. The engineer participates in the regional work team, contributes to process improvement, identifies training gaps, and develops capabilities across modalities and tools. The role also requires timely completion of administrative and regulatory documentation, adherence to training, quality, and safety requirements, and completion of preventive maintenance, field change orders, installations, and related work. The position may involve flexible hours, second- or third-shift work, weekends, on-call duties, and mandatory extra hours depending on business needs and workload. Work may take place in an office or home office, remotely, and in hospital or healthcare environments. The engineer must safely work with radiation sources and/or radioactive materials and use required personal protective equipment. Philips offers incentive plans, on-call pay, a company fleet/car, training, advancement opportunities, and participation in its Total Rewards benefits program.
Requirements
- At least 2 years of experience in a diagnostic imaging service environment, in the field or hospital-based, or at least 4 years of experience in another electromechanical industry.
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
- Knowledge and use of the necessary tools and test equipment.
- Associate degree in electronics or a related field, or an equivalent combination of education and the listed experience.
- Ability to work in office/home office, remote, and hospital/healthcare settings while adhering to applicable requirements.
- Ability to work flexible hours as business needs require, including second or third shifts, weekends, on-call duty, and mandatory extra hours depending on workload.
- Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
- US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
- Must reside in or within commuting distance of Charlotte, NC.
Nice To Haves
- Experience with Image Guided Therapy (IGT) equipment.
Responsibilities
- Manage customer relationships and provide exceptional service by meeting customer entitlements, setting clear expectations, and honoring commitments and arrival times.
- Understand customers’ businesses and competitive environments and generate service revenue.
- Participate in the regional work team, improve team processes, identify training gaps, and develop capability and capacity, including qualification in multiple modalities when required.
- Complete administrative tasks and documentation within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance, installation documents, and site and service documentation.
- Adhere to established training, quality, and safety requirements.
- Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
- Perform preventive maintenance, field change orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Benefits
- Generous paid time off (PTO)
- 401(k) with up to 7% company match
- Health savings account (HSA) with company contribution
- Stock purchase plan
- Education reimbursement
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training and advancement opportunities
- Potential annual incentive plan, field service incentive bonus, sales commission, or long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
