Field Service Engineer - Image Guided Therapy (Field: Charlotte, NC)

Philips•Charlotte, NC

1d•Onsite

About The Position

The Field Service Engineer – Image Guided Therapy is responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. The role is based in the field, serving customers in the Charlotte, North Carolina area, and requires approximately 70% travel across the specified geography. Average daily driving time is 1–4 hours; occasional overnight stays and travel by air or train may be required. The engineer provides customer service, completes preventive maintenance, field change orders, installations, and related work, and diagnoses and resolves electronic, network, and mechanical problems. The role also involves generating service revenue, contributing to regional team processes and capability-building, completing administrative records, and complying with training, quality, safety, and regulatory requirements. Work may take place in an office or home office, remotely, and in hospital or healthcare environments. Flexible hours may be needed, including second- or third-shift work, weekends, on-call duties, and mandatory extra hours depending on workload. The employee must safely work around radiation sources or radioactive materials and use required personal protective equipment. Philips lists hourly pay of $35–$54 for this position in North Carolina, with overtime eligibility. Additional compensation and offerings include field service and lead-generation incentive bonus plans, on-call pay, a company fleet/car, training, and advancement opportunities. Employees may participate in the Philips Total Rewards benefits program, including PTO, a 401(k) with up to 7% match, an HSA with company contribution, a stock purchase plan, and education reimbursement. Candidates must have US work authorization without current or future visa sponsorship, and must reside in or within commuting distance of Charlotte, NC. Relocation benefits are not provided.

Requirements

At least 2 years of experience in a diagnostic imaging service environment, either field- or hospital-based, or at least 4 years of experience in other electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and ability to use necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the listed experience.
Ability to perform the physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
Ability to work in an office or home office, remotely, and in a hospital or healthcare environment while adhering to applicable requirements.
Ability to work flexible hours as needed, including second or third shifts, weekends, on-call assignments, and mandatory extra hours depending on workload.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
Residency in or within commuting distance of Charlotte, NC.

Nice To Haves

Experience with Image Guided Therapy (IGT) equipment is highly preferred.

Responsibilities

Provide customer service by honoring customer entitlements, setting clear expectations, and meeting commitments and arrival times to resolve customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, and identify training gaps.
Seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance records, installation documents, and site and service documentation.
Follow established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, field change orders, installations, and related tasks; diagnose and resolve electronic, network, and mechanical problems.