Field Service Engineer II (Bulk Elemental Analysis)

Thermo Fisher Scientific•Chandler, AZ

3d•Onsite

About The Position

Join Thermo Fisher Scientific as a Field Service Engineer supporting the Bulk Elemental Analysis business. The role involves installing, maintaining, troubleshooting, and repairing advanced analytical instrumentation used by customers in industrial and production environments. Primary systems supported include optical emission spectroscopy (OES), x-ray fluorescence (XRF), and x-ray diffraction (XRD). These technologies help customers understand material composition, improve product quality, make process decisions, and keep critical operations running. This is a highly independent, customer-facing role focused on solving complex technical problems in the field. The position requires travel of up to 70–75% within the Southwest US and other areas as needed, and work at varied customer-site environments. The role supports industries including mining, metals, cement, batteries, food, and chemicals. Thermo Fisher Scientific offers competitive compensation, an annual incentive plan, healthcare benefits, and career growth opportunities within a global organization serving science.

Requirements

High school diploma with 4+ years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment; alternatively, a bachelor’s degree in Science, Engineering, or a related field.
Strong technical troubleshooting and problem-solving skills.
Experience supporting scientific, analytical, or other complex technical equipment.
Strong customer service and communication skills.
Ability to work independently with minimal supervision.
Ability to prioritize multiple service requests and maintain clear documentation.
Comfort working at customer locations and managing a travel-intensive territory.
Valid driver’s license and safe driving record.
Ability to safely lift 50 lbs. with assistance and regularly lift or carry 25–30 lbs.
Ability to stand, walk, kneel, crouch, reach, push, pull, and perform repetitive motions.
Ability to work in varied customer-site environments.

Nice To Haves

Experience working with optical emission spectroscopy (OES), x-ray fluorescence (XRF), or x-ray diffraction (XRD) instrumentation.

Responsibilities

Install, repair, maintain, qualify, and validate OES, XRF, and XRD systems at customer sites.
Troubleshoot equipment issues, identify root causes, and recommend corrective actions.
Perform preventative maintenance to support instrument reliability and minimize downtime.
Manage service calls, parts inventory, and service documentation through customer management systems.
Serve as a technical connection between customers and Thermo Fisher teams, including Technical Support, Sales, and Engineering.
Provide equipment operation and safety training to customers and colleagues.