Field Service Engineer II (Bulk Elemental Analysis)

Thermo Fisher Scientific•Chandler, AZ

About The Position

Join Thermo Fisher Scientific as a Field Service Engineer supporting its Bulk Elemental Analysis business. This customer-facing role installs, maintains, troubleshoots, and repairs advanced analytical instrumentation used in industrial and production environments. The primary systems supported are optical emission spectroscopy (OES), X-ray fluorescence (XRF), and X-ray diffraction (XRD). These technologies help customers assess material composition, improve product quality, make timely process decisions, and maintain critical operations. The role is highly independent and involves solving complex technical problems at customer sites. It serves customers in industries including mining, metals, cement, batteries, food, chemicals, and other critical production environments. The position requires travel up to 70–75% within the Southwest US and other areas as needed, as well as physical work in varied customer-site environments. Thermo Fisher Scientific offers competitive compensation, an annual incentive plan, healthcare benefits, and opportunities for career growth within a global organization serving science.

Requirements

High school diploma with 4 or more years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment; alternatively, a bachelor's degree in Science, Engineering, or a related field.
Strong technical troubleshooting and problem-solving skills.
Experience supporting scientific, analytical, or other complex technical equipment.
Strong customer service and communication skills.
Ability to work independently with minimal supervision.
Ability to prioritize multiple service requests and maintain clear documentation.
Comfort working at customer locations and managing a travel-intensive territory.
Valid driver’s license and safe driving record.
Ability to safely lift 50 lbs. with assistance and regularly lift or carry 25–30 lbs.
Ability to stand, walk, kneel, crouch, reach, push, pull, and perform repetitive motions.

Nice To Haves

Experience working with OES, XRF, or XRD instrumentation.

Responsibilities

Install, repair, maintain, qualify, and validate OES, XRF, and XRD systems at customer sites.
Troubleshoot equipment issues, identify root causes, and recommend corrective actions.
Perform preventative maintenance to support instrument reliability and minimize downtime.
Manage service calls, parts inventory, and service documentation through customer management systems.
Serve as a technical connection between customers and Thermo Fisher teams, including Technical Support, Sales, and Engineering.
Provide equipment operation and safety training to customers and colleagues.