Field Service Engineer - Failure Analysis

Hamamatsu Corporation•Bridgewater Township, NJ

9d•$115,000 - $130,000•Hybrid

About The Position

Hamamatsu is seeking a Field Service Engineer – Failure Analysis to support its advanced light detectors and detector systems for industrial, scientific, and commercial applications. This hybrid position is based out of the Bridgewater, New Jersey office and involves servicing customers’ equipment, troubleshooting technical issues, supporting demonstrations, and coordinating equipment loans and relocations. The role requires travel 50% to 75% of the time, potentially outside the United States, including travel on short notice. The engineer performs on-site repairs, maintenance, upgrades, and installations to quality standards and within timelines that minimize downtime and expenses. The position also provides phone, email, and remote troubleshooting support, assists with customer training, maintains service tools and parts inventory, records activities and prepares customer service reports, submits travel expense reports, and schedules travel in coordination with customer availability. A bachelor’s degree in a relevant technical field and three years of experience in failure analysis or the semiconductor industry are required. The position may involve exposure to goods or information subject to US ITAR and Commerce Department CCL regulations.

Requirements

Bachelor’s degree in Electronics, Engineering, Physics, or Material Science.
Three years of experience in failure analysis or the semiconductor industry.
Previous experience servicing, maintaining, and troubleshooting scientific or technical equipment.
Ability to operate digital voltmeters and oscilloscopes.
Good mechanical ability.
Strong troubleshooting skills, attention to detail, and ability to read and work from schematics.
Computer hardware knowledge and experience installing hardware, software, drivers, and operating systems.
Adherence to customer worksite behavior and safety rules and policies.
Good verbal and written communication skills.
Proficiency with Microsoft Word and Excel.
Ability to travel on short notice and travel 50% to 75% of the time, potentially outside the United States.
Self-management and ownership of customer satisfaction and expectations.
Ability to transport oneself to and from appointments.

Nice To Haves

Past experience using, servicing, or installing imaging or scanning equipment components.
Experience with mechanical systems, robotics, or sample handling.
Experience with Microsoft Dynamics CE.
Ability to work independently or cooperatively in a team or with customers.

Responsibilities

Perform on-site repairs, maintenance, upgrades, and installations of equipment to quality standards and within timelines that minimize downtime and expenses.
Train customers on product operation.
Provide timely phone and email support to help customers troubleshoot problems and determine solutions, including factory communication, on-site visits, or remote system access via TeamViewer.
Install and remove demonstration or loaner equipment and relocate systems at customer sites as needed.
Demonstrate equipment operation and use to prospective customers to support sales efforts.
Provide loaner equipment when a system component is returned to Hamamatsu for repair, helping reduce customer downtime.
De-install, prepare, pack, crate, unpack, and reinstall systems during customer relocations, including installing shipping brackets and securing or removing components as needed.
Maintain an inventory of parts and the tools required for basic on-site service; communicate with the factory to identify critical parts for system support or repair.
Record activities in the Service Management system and generate customer service reports.
Submit expense reports for travel expenses.
Schedule travel plans and coordinate them with customer schedules.
Travel to customer appointments, including on short notice and potentially outside the United States.