Failure Analysis Engineer

Palo Alto Networks • Santa Clara, CA

1d • $85,000 - $137,500 • Onsite

About The Position

Palo Alto Networks is seeking a Failure Analysis Engineer to join its Technical Operations team. The role works collaboratively with Hardware Engineering, Software Engineering, and Customer Support to perform root-cause failure analysis on customer product returns (RMAs). The engineer characterizes failures, resolves escalated RMA issues by identifying hardware root causes, tracks failure trends and in-progress analyses, monitors corrective actions, and maintains accurate records in SAP and Salesforce.

Requirements

• Strong Linux system administration knowledge.
• Knowledge of network protocols.
• Outstanding written and verbal communication skills.
• Highly collaborative working style.
• Moderate to fluent proficiency with programming languages and tools used in the test environment, including Linux OS, Tcl, Expect, Shell Script, Python, network switches, terminal servers, and PDUs.
• Working knowledge of server/client and IP-based networking hardware architecture at both system and component levels, applied to the test environment.
• Demonstrated hardware debugging ability to the component level and fault-isolation skills.
• Ability to read schematics and view board files using Allegro Viewer and Cadence PCB Design.

Nice To Haves

• Knowledge of Salesforce, JIRA, and SAP.
• Bachelor’s or associate degree in an engineering discipline is preferred.

Responsibilities

• Perform failure analysis on returned customer products and characterize failures.
• Escalate issues and trends to the Hardware Quality Engineering team.
• Resolve escalated RMAs by determining the hardware root cause of failures.
• Track and report RMA failure trends by product and cause to the Technical Operations team.
• Track the progress of in-progress RMAs requiring failure analysis and prioritize them accordingly.
• Monitor process and product corrective actions to verify that changes effectively improve the product.
• Maintain accurate data in SAP and Salesforce database tools.
• Collaborate with Hardware Engineering, Software Engineering, and Customer Support teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree